About hirevault
hirevault is a global technology powerhouse that partners with cloud‑driven organizations to unlock the full potential of the cloud. By blending data, cutting‑edge technology, and human expertise, we help our customers operate in a well‑architected, scalable, and cost‑efficient environment—from planning and design to production and optimization. Our flagship offering, hirevault Cloud Intelligence, is the only solution that seamlessly integrates advanced automation with human insight, enabling enterprises to solve complex multicloud challenges and drive measurable efficiency gains.
With decades of experience across multicloud, Kubernetes, GenAI, CloudOps, and more, hirevault has earned recognition as a strategic partner of leading cloud providers. We serve over 4,000 customers worldwide, delivering tailored solutions that empower them to innovate faster, reduce risk, and achieve sustainable growth.
Why Join hirevault?
At hirevault, we believe that the best results come from a blend of technical excellence, customer empathy, and continuous learning. Our culture is built on:
- Remote‑first flexibility – work from anywhere in the UK, Ireland, Spain, Estonia, or Eastern Europe.
- Growth mindset – we invest heavily in professional development, offering learning stipends, certifications, and mentorship programs.
- Inclusive collaboration – diverse perspectives fuel innovation; every voice is heard and valued.
- Impactful work – you’ll see the direct effect of your efforts on customer success and business outcomes.
The Opportunity
We are looking for an Associate Customer Success Manager to join our dynamic Customer and Product Success team. In this role, you will own a high‑volume portfolio of hirevault customers, acting as their trusted partner and orchestrator of the entire customer journey. You will leverage best‑in‑class tooling, data‑driven insights, and a proactive mindset to drive retention, adoption, and expansion.
Ideal candidates are self‑motivated, goal‑oriented, and passionate about the intersection of cloud technology, financial operations, and customer impact. If you thrive in a fast‑paced environment and enjoy turning data into actionable strategies, we want to hear from you.
Key Responsibilities
- Account Ownership – Manage a portfolio of customer accounts, using automated playbooks and workflows to guide clients through onboarding, adoption, value realization, renewal, and expansion.
- Customer Education – Deliver engaging one‑to‑many training sessions on the hirevault console, host office hours for Q&A, and create educational content that empowers users to maximize platform value.
- Insight‑Driven Advocacy – Analyze customer sentiment and growth propensity through our Customer Success tooling, identify high‑potential accounts, and recommend targeted outreach and account planning.
- Cross‑Functional Collaboration – Partner with the Account Management team to share adoption insights, nurture relationships with key stakeholders (CFOs, FinOps leads, engineers, cloud architects), and drive account growth.
- Escalation Management – Identify risks, develop mitigation plans, and collaborate with CS leadership to resolve escalations promptly and transparently.
- Voice of the Customer – Build trust and transparency with customers, acting as their advocate and ensuring their feedback informs product and engineering roadmaps.
- Product Evangelism – Maintain deep knowledge of hirevault products, services, and use cases, advising customers on best practices and advanced capabilities.
- Continuous Improvement – Contribute to the evolution of playbooks, automation scripts, and success metrics, ensuring our processes remain efficient and scalable.
Essential Qualifications
- 1–2 years of Customer Success experience in a B2B SaaS environment.
- Strong technical aptitude with a keen eye for automation opportunities and a passion for AI/ML technologies.
- Proven ability to juggle multiple high‑priority tasks while maintaining meticulous attention to detail.
- Exceptional communication skills, capable of building rapport with executives, engineers, and finance leaders alike.
- Track record of creative problem‑solving on both internal and customer‑facing challenges.
- High level of accountability, organization, and self‑direction.
- Positive, can‑do attitude with a sense of humor that lightens the workplace.
- Curiosity and drive to continuously learn and develop new professional competencies.
- Fluency in English (both spoken and written) at a professional level.
Preferred (Bonus) Skills
- Experience in finance or data analytics roles.
- Hands‑on experience with a public cloud platform such as AWS, Google Cloud, or Microsoft Azure.
- Relevant cloud provider or FinOps certifications.
- Proficiency in additional languages (French, Spanish, Italian, etc.).
What You’ll Gain
- Career Growth – Rapid progression from Associate to Senior Customer Success Manager, with opportunities to move into Account Management, Product Management, or Cloud Engineering.
- Learning & Development – Access to a generous professional development stipend, internal training programs, and industry certifications.
- Impact – Directly influence customer satisfaction, retention, and revenue growth across a global portfolio.
- Culture – Work with a diverse, remote team that values collaboration, innovation, and work‑life balance.
Compensation & Perks
While specific salary ranges vary by location and experience, hirevault offers a competitive base salary complemented by performance bonuses and equity options. Additional benefits include:
- Unlimited vacation policy.
- Flexible working hours and remote work options.
- Comprehensive health insurance coverage.
- Generous parental leave program.
- Employee Stock Option Plan.
- Home office allowance.
- Peer recognition and award programs.
Join the hirevault Team
At hirevault, we celebrate the power of diverse perspectives and the relentless pursuit of excellence. We’re looking for individuals who are not only skilled but also curious, collaborative, and eager to make a difference. If you’re ready to take your Customer Success career to the next level, we invite you to apply today.
Ready to shape the future of cloud success? Apply now and become a key player in our global journey of innovation and impact.