About brighthush
brighthush is a trailblazing force in the insurance technology arena, delivering cloud‑native software and AI‑powered solutions that empower agencies, brokers, and insurers to thrive in a rapidly evolving digital landscape. With a portfolio that spans policy administration, claims management, and customer engagement, brighthush is redefining how the industry harnesses data, automation, and machine learning to deliver faster, smarter, and more personalized services. Our mission is simple: to illuminate the path to operational excellence for our clients, enabling them to focus on what they do best—protecting people and communities.
Why brighthush?
At brighthush, we believe that technology is only as powerful as the people who build and use it. As a global, remote‑first organization, we offer a culture that blends agility, collaboration, and continuous learning. You’ll work alongside seasoned industry experts, data scientists, and product visionaries—all committed to pushing the boundaries of insurance tech. Whether you’re a recent graduate or a seasoned professional, brighthush provides the tools, mentorship, and career pathways to help you grow into a leader who shapes the future of the industry.
Role Overview
As an Associate Customer Implementation Manager, you will be the linchpin between brighthush’s cutting‑edge solutions and our clients’ operational realities. You’ll guide new customers through the entire implementation lifecycle—from initial discovery workshops to post‑go‑live support—ensuring a seamless transition that maximizes value and drives measurable outcomes. This is a full‑time, remote role based in the United Kingdom, ideal for ambitious individuals who thrive in dynamic, client‑centric environments.
Key Responsibilities
- Implementation Leadership: Own the end‑to‑end implementation process for new clients, coordinating cross‑functional teams (product, engineering, support, and sales) to deliver on time and within scope.
- Client Workshops & Discovery: Facilitate engaging workshops with stakeholders to capture business requirements, map current processes, and identify opportunities for automation and optimization.
- Solution Configuration: Translate client needs into actionable configuration settings within brighthush’s cloud platform, ensuring alignment with best practices and industry standards.
- Project Planning & Execution: Develop detailed project plans, timelines, and status reports; proactively manage risks and issues, escalating as necessary to senior leadership.
- Change Management & Training: Design and deliver training materials, user guides, and hands‑on sessions to empower client teams to adopt new workflows confidently.
- Quality Assurance: Conduct rigorous testing, validation, and user acceptance testing (UAT) to guarantee that solutions meet functional and performance expectations.
- Post‑Go‑Live Support: Serve as the primary point of contact during the transition period, addressing any operational challenges and ensuring a smooth handover to the client’s support teams.
- Continuous Improvement: Capture lessons learned, propose enhancements to the implementation methodology, and contribute to the evolution of brighthush’s product roadmap.
Essential Qualifications
- Up to 1 year of experience in client service, project management, or a related field.
- Strong business software proficiency (e.g., CRM, ERP, or cloud platforms).
- Excellent communication skills—both written and verbal—in English.
- Detail‑oriented mindset with a proven ability to manage multiple priorities simultaneously.
- Basic understanding of insurance processes and terminology (e.g., policy lifecycle, underwriting, claims).
- Team‑player attitude with a collaborative approach to problem solving.
Preferred Qualifications
- Degree in Business, Information Technology, or a related discipline.
- Professional certifications such as PMP, Prince2, or Agile (Scrum Master, Product Owner).
- Experience with cloud‑based SaaS implementations.
- Familiarity with data analytics tools (e.g., Power BI, Tableau).
- Previous exposure to the insurance or financial services sector.
Skills & Competencies
- Project Management: Ability to plan, execute, and close projects efficiently while managing stakeholder expectations.
- Analytical Thinking: Strong problem‑solving skills and a data‑driven approach to decision making.
- Stakeholder Engagement: Skilled at building rapport with clients, executives, and internal teams.
- Adaptability: Comfortable navigating ambiguity and adjusting priorities in a fast‑paced environment.
- Technical Acumen: Comfortable learning new software tools and understanding technical concepts quickly.
- Customer‑Centric Mindset: Passion for delivering exceptional client experiences and driving measurable outcomes.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is designed to accelerate. As an Associate Implementation Manager, you’ll gain exposure to:
- Hands‑on experience with our flagship cloud platform and AI‑driven modules.
- Mentorship from senior implementation leaders and product managers.
- Cross‑functional projects that broaden your understanding of the entire product lifecycle.
- Access to internal learning pathways, including technical certifications, leadership workshops, and industry conferences.
- Clear promotion tracks to roles such as Implementation Lead, Program Manager, or Customer Success Director.
Work Environment & Culture
brighthush thrives on a culture of transparency, innovation, and empowerment. Key cultural pillars include:
- Remote‑First Flexibility: Work from anywhere in the UK with a fully equipped home office stipend.
- Inclusive Community: Diverse teams that celebrate different perspectives and foster belonging.
- Continuous Feedback: Regular 1:1s, performance reviews, and peer feedback loops to support growth.
- Wellness & Balance: Company‑sponsored wellness programs, mental health resources, and flexible scheduling.
- Innovation Labs: Quarterly hackathons and idea‑sharing sessions where employees can pitch new features or process improvements.
Compensation, Perks & Benefits
While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates for entry‑level implementation roles.
- Performance‑based bonuses tied to project success metrics.
- Generous paid time off (PTO) and public holidays.
- Health, dental, and vision insurance plans.
- Retirement savings plan with company match.
- Professional development budget for certifications, courses, and conferences.
- Employee stock purchase plan (ESPP) to share in brighthush’s growth.
- Annual company retreats and team‑building events.
How to Apply
Ready to ignite your career and help shape the future of insurance technology? Submit your application through the link below and join a team that values curiosity, collaboration, and customer success.
Apply to this role at brighthush
Closing Statement
At brighthush, we’re not just building software—we’re building a community of innovators who transform the insurance industry. If you’re passionate about technology, eager to learn, and committed to delivering outstanding client experiences, we want to hear from you. Join us and become part of a forward‑thinking team that turns challenges into opportunities and ideas into impact.
Apply for this job