This is a Fully Remote Job
About Our Client:
The organization operates globally within the healthcare sector, focusing on enhancing health outcomes by connecting individuals with care, pharmacy benefits, data, and essential resources. It addresses challenges in healthcare access and coordination, aiming to improve health optimization on a broad scale.
About the Opportunity:
The ASSOCIATE CLINICAL ADMIN COORDINATOR plays a vital role in managing high volumes of inbound and outbound calls in a customer service environment. This position contributes to effective care coordination by handling member intake, referrals, and communication with healthcare providers. It supports the organization’s mission by ensuring smooth operational flow and member satisfaction during critical administrative processes.
Responsibilities:
Manage high volume inbound and outbound calls
Handle intake of members and admission/discharge information
Coordinate with hospitals, clinics, and clinical teams for service requests
Process referrals and prior authorizations, including intake and notifications
Provide triage and care coordination for non-clinical assessments
Resolve inquiries from members and providers
Maintain efficiency and thoroughness in a customer service environment
Work a flexible schedule including evening hours
Requirements:
High School Diploma or GED
Minimum 1 year experience in telephonic or face-to-face customer service
Intermediate proficiency with Microsoft Word, Excel, and Outlook
Preferred Qualifications:
Experience in healthcare industry or health insurance
Background in hospital, physician’s office, or medical clinic settings
Call center experience
Clerical or administrative support experience
Knowledge of ICD-9 and CPT codes
Pay Range and Compensation Package:
Hourly pay ranges from $16.00 to $29.00 based on full-time employment and factors such as education and experience
Benefits & Perks:
Paid Time Off accrual beginning with first pay period plus 8 paid holidays
Medical, dental, vision insurance options
Life, AD&D, short-term and long-term disability coverage
401(k) savings plan and employee stock purchase plan
Education reimbursement
Employee discounts and assistance programs
Employee referral bonus program
Voluntary benefits including pet, legal, and long-term care insurance
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.