At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Job Description:
Associate Client Services Manager
Job Description Details:
The Associate Client Services Manager functions as a key operational leader supporting the Client Services Manager in the successful management of an assigned client relationship. This role leads a client-dedicated sub-team of Project Managers and Technical Analysts and works closely with the Client Services Manager and Senior Project Manager to coordinate project execution, maintain service quality, and support client satisfaction. Successful candidates must have strong team leadership, project management, and electronic discovery experience, with the ability to manage multiple priorities, coordinate cross-functional resources, and deliver consistently high-quality service in a fast-paced environment.
Principal Job Responsibilities:
- Lead, coach, develop, and manage a client-dedicated sub-team of Project Managers and Technical Analysts.
- Report to and partner closely with the Client Services Manager to execute the account strategy, operating model, service standards, and client priorities.
- Collaborate with the Senior Project Manager to coordinate project assignments, resource capacity, schedules, dependencies, risks, and delivery requirements across the client portfolio.
- Provide day-to-day operational oversight of assigned matters and ensure the sub-team delivers work accurately, efficiently, and in accordance with client expectations and established procedures.
- Serve as a consistent point of coordination for the client-dedicated team, internal operational groups, and other stakeholders involved in project delivery.
- Support the Client Services Manager in maintaining strong relationships with client contacts through proactive communication, dependable follow-through, and timely status reporting.
- Monitor project health, workloads, deadlines, deliverables, and service levels; identify risks early and coordinate corrective action with the Client Services Manager and Senior Project Manager.
- Escalate client concerns, delivery risks, resource constraints, and complex technical or operational issues promptly, with clear context and recommended next steps.
- Ensure client and project requirements are understood, documented, communicated, and executed with a high degree of quality and accuracy.
- Coordinate work across operational and technical departments to resolve issues, improve workflows, and enhance service quality for the assigned client.
- Establish clear performance expectations, provide regular feedback, and promote accountability, collaboration, and professional development within the client-dedicated sub-team.
- Support onboarding and training for Project Managers and Technical Analysts, including client-specific procedures, tools, workflows, and communication standards.
- Develop and maintain subject matter expertise in the assigned client's environment, including client-specific tools, software, protocols, preferences, and business requirements.
- Participate in project planning, process-improvement initiatives, quality reviews, and the preparation of regular status updates for internal and client stakeholders.
- Assist with client business reviews by helping coordinate agendas, performance data, meeting materials, action items, and follow-up activities.
- Support project financial management by monitoring scope, effort, budget considerations, and other financial indicators, and by providing timely information to the Client Services Manager.
- Act as an escalation point for the assigned client relationship and provide coverage for the Client Services Manager or Senior Project Manager when appropriate.
- Demonstrate professional leadership and sound judgment while balancing client needs, team capacity, quality standards, and business objectives.
Qualifications & Characteristics:
- Strong understanding of eDiscovery and litigation support, typically developed through at least 3-5 years of relevant experience with a law firm, corporate legal department, or eDiscovery service provider.
- Demonstrated experience leading, mentoring, or supervising project management or technical service professionals.
- Proven ability to manage multiple simultaneous projects, competing deadlines, and changing client priorities.
- Strong collaboration skills and the ability to work effectively within a shared leadership model involving the Client Services Manager and Senior Project Manager.
- Excellent oral and written communication skills, including the ability to communicate clearly with clients, team members, technical resources, and senior stakeholders.
- Strong critical-thinking, organizational, and problem-solving skills, with the ability to gather relevant information, assess risk, and coordinate timely resolution.
- Client relationship skills, including the ability to manage expectations, recognize client needs, and align team execution with client requirements.
- Ability to establish accountability, provide constructive feedback, support employee development, and foster a collaborative, service-oriented team culture.
- Working knowledge of the Electronic Discovery Reference Model, database design and management, data processing, productions, and legal document review workflows.
- Sound judgment and composure when managing escalations, delivery risks, resource constraints, and sensitive client matters.
Education & Certifications:
- Bachelor's (BA or BS) degree or equivalent relevant professional experience.
- A graduate degree, such as a Juris Doctor (JD) or Master of Business Administration (MBA), is a plus.
- Relevant eDiscovery or project management certifications are preferred.
- Relativity certifications are preferred.
The Compensation range for this role is $115,,000 -$130,000 USD annually and may be eligible for an annual bonus.
#1100 Epiq eDiscovery Solutions, Inc.
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Your specific salary will be determined based on several factors:
Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership Compass
Builds Talented Teams
Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.
Focus on employee engagement
Build a strong talent pipeline
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
Build trust-based partnerships
Nurture long-term relationships
Remove collaboration barriers
Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
Use storytelling to build buy-in
Align communication with organizational goals
Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management
Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
Improve workflows for team efficiency
Use clear documentation and expectations
Resolve issues quickly using data and feedback
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
3-5 years eDiscovery/litigation support experience; demonstrated leadership of project management or technical professionals; strong communication, critical thinking, and client relationship skills; Bachelor's degree or equivalent; JD or MBA preferred; eDiscovery or project management certifications preferred.
Key Responsibilities
- leading sub-team
- coordinating project execution
- managing client relationships
Skills & Tools
Relativity, Electronic Discovery Reference Model
Job Details
- Category: Project and Program Management
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Overland Park or New York City or Chicago or Seattle or Tampa or Atlanta or Washington or Phoenix
- Salary: USD 115,000 – 130,000 / year
- Languages: English
About Epiq
A global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, and legal administration. — Industry: Information Technology