You’ll join a collaborative, global team pushing the boundaries of scientific innovation
Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery
We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel
Dotmatics is a company built by scientists, for scientists
Combined, we are now the world’s largest cloud-based scientific research R&D platform
We need your help to keep growing and pioneering the futu
We are seeking an Associate Account Manager to own the health, retention, and growth of an assigned book of Luma customer accounts
This is a hybrid role that blends renewal ownership with proactive account management: you will manage the full renewal cycle for your named accounts while also identifying and closing expansion opportunities with departmental buyers and smaller research teams
You will work in close partnership with Strategic Account Executives, Customer Success, and the broader sales organization to ensure every customer renews, adopts, and grows with Dotmatics
Identify and pursue expansion opportunities within existing accounts, including new departments, additional seats, and adjacent Luma products
Own the full sales cycle for small to mid-sized expansion opportunities within named accounts (typically Conduct needs assessments, build business cases, and deliver compelling proposals for both renewal and expansion motions
Achieve or exceed quarterly and annual retention and expansion quotas
Work with WW Renewals, where relevant, to ensure renewals are tracked and actioned prior to renewal notice
Collaborate with WW Renewals, where relevant, to proactively share account health, Stakeholder feedback and at risk accounts to support the renewals process
Build and maintain strong relationships with scientific researchers, lab managers, and departmental decision-makers
Understand customer workflows, pain points, and scientific objectives well enough to speak credibly about ELN, LIMS, cheminformatics, bioinformatics, and data visualization challenges
Position Dotmatics solutions to address specific research and data management challenges as part of both renewal conversations and expansion pitches
Collaborate with Customer Success to ensure smooth onboarding and continued value realization across the customer lifecycle
Own the end-to-end renewal process for an assigned portfolio of named accounts, from 120-day renewal notice through contract execution
Forecast renewal risk and revenue with accuracy, maintaining a rolling view of at-risk, on-track, and expansion-ready accounts
Proactively monitor account health signals (usage, adoption, support tickets, stakeholder turnover) and intervene early on accounts showing renewal risk
Negotiate renewal terms, pricing, and contract structure within established parameters, escalating complex negotiations as needed
Partner with Customer Success to resolve adoption gaps or satisfaction issues before they become renewal risks
Partner with Strategic Account Executives to support sales activities within named enterprise accounts
Collaborate with Presales (Field sales) to conduct product demonstrations and technical discovery calls for prospects and existing customers within assigned accounts
Coordinate with field sales teams on account strategies, customer communications, and opportunity progression
Maintain accurate CRM records and provide regular updates on renewal status, pipeline activity,
Develop deep product knowledge across the Dotmatics Luma portfolio and stay current on scientific research trends, laboratory informatics challenges, and the competitive landscape
Provide market intelligence on customer needs, competitive activity, and industry trends to Sales and Product
Participate in regular pipeline and renewal forecast reviews with sales leadership
Experience using CRM systems (Salesforce preferred) and sales engagement tools
This role is for you if you want a defined path from account support and renewal ownership toward a full-cycle Account Executive career, and you can bring enough scientific fluency to speak credibly with bench researchers, lab managers, and departmental decision-makers
We are looking for people who have at least 4 years of experience in inside sales, renewal management, account management, or sales development, preferably in SaaS, life sciences or technical software, you may also hold a degree in Life Sciences, Chemistry, Biology, Biochemistry, or a related scientific field
Ability to work with Finance and RevOps to build out sales contracts
Understanding of complex sales cycles
Strong discovery, negotiation, and consultative selling skills
Ability to work collaboratively in a team environment while managing independent renewal and sales responsibilities
Proven track record of meeting or exceeding retention, renewal, or sales quotas
Self-motivated with strong organizational and time management skills, comfortable managing a high-volume renewal book alongside expansion opportunities
Excellent presentation and communication abilities, written and verbal
Experience selling or managing accounts within research organizations, pharmaceutical companies, biotechs, or academic institutions
Understanding of SaaS business models, subscription renewal cycles, and expansion-led growth motions
Familiarity with scientific research workflows and laboratory informatics (ELN, LIMS, cheminformatics, bioinformatics, automation, orchestration)