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About brighthush
brighthush is a leading global travel management platform that empowers businesses to navigate the complexities of international travel with confidence and efficiency. With a presence in over 100 countries and a commitment to 24/7 support, brighthush delivers seamless, data‑driven solutions that transform how organizations plan, book, and manage travel. Our mission is to make travel simple, safe, and sustainable—while driving measurable cost savings and compliance for our clients. As a forward‑thinking, technology‑centric company, we are constantly evolving our services to meet the dynamic needs of the hospitality and tourism industry.
Why Join brighthush?
At brighthush, you’ll be part of a vibrant, collaborative culture that values innovation, integrity, and continuous learning. Our remote‑first model empowers you to work from anywhere in Europe while staying connected to a global team of passionate professionals. We celebrate diversity, encourage creative problem‑solving, and reward high performance with transparent career pathways and a comprehensive benefits package.
Position Overview
We are seeking an energetic and detail‑oriented Assistant Team Manager – EMEA Onboarding & Customer Implementation Leadership to lead our onboarding initiatives for new clients across the European, Middle Eastern, and African regions. In this role, you will manage end‑to‑end onboarding projects, coach a high‑performing team of Implementation Managers, and continuously refine our processes to deliver an exceptional customer experience. Your strategic vision and hands‑on execution will directly impact client satisfaction, retention, and the overall success of brighthush’s global service portfolio.
Key Responsibilities
- Project Leadership: Own the full lifecycle of onboarding projects for new clients, ensuring timely delivery, scope adherence, and budget compliance.
- Team Coaching & Development: Mentor and coach a squad of Customer Implementation Managers, fostering a culture of accountability, collaboration, and continuous improvement.
- Process Optimization: Identify bottlenecks, design streamlined workflows, and implement best practices that enhance efficiency and reduce onboarding time.
- Stakeholder Management: Serve as the primary liaison between clients, sales, product, and support teams, translating business requirements into actionable project plans.
- Performance Metrics: Define, track, and report on key performance indicators (KPIs) such as onboarding cycle time, client satisfaction scores, and team productivity.
- Risk & Issue Management: Proactively detect potential risks, develop mitigation strategies, and resolve escalated issues to maintain project momentum.
- Knowledge Sharing: Create and maintain onboarding playbooks, training materials, and knowledge bases to ensure consistency across the EMEA region.
- Continuous Learning: Stay abreast of industry trends, regulatory changes, and emerging technologies that influence travel management and onboarding practices.
Essential Qualifications
- Minimum of 5 years’ experience in project or program management, preferably within the travel, hospitality, or SaaS industry.
- Proven track record of managing complex onboarding or implementation projects for enterprise clients.
- Strong leadership skills with experience coaching and developing cross‑functional teams.
- Exceptional communication, presentation, and stakeholder‑management abilities.
- Advanced problem‑solving skills and a data‑driven approach to process improvement.
- Proficiency in project management tools (e.g., Jira, Asana, MS Project) and CRM systems.
- Fluency in English (written and spoken); additional European languages are a plus.
- Ability to thrive in a fast‑paced, remote work environment with a high degree of autonomy.
Preferred Qualifications
- Experience in the travel management or hospitality sector, with a deep understanding of EMEA market dynamics.
- Certification in Project Management (PMP, PRINCE2, or equivalent) or Agile methodologies (Scrum Master, SAFe).
- Background in data analytics or business intelligence, with the ability to translate metrics into actionable insights.
- Knowledge of regulatory frameworks affecting travel, such as GDPR, CCPA, and industry‑specific compliance standards.
- Previous exposure to remote team leadership and distributed project coordination.
Key Skills & Competencies
- Strategic Thinking: Ability to align onboarding initiatives with broader business objectives.
- Project Management: Expertise in planning, scheduling, resource allocation, and risk mitigation.
- Leadership & Coaching: Talent for motivating teams, providing constructive feedback, and fostering professional growth.
- Communication: Clear, concise, and persuasive communication across all levels of the organization.
- Analytical Mindset: Strong quantitative skills to analyze performance data and drive continuous improvement.
- Customer‑Centricity: Deep commitment to delivering outstanding client experiences.
- Adaptability: Comfortable navigating change and ambiguity in a dynamic industry.
- Technology Savvy: Comfortable leveraging digital tools to streamline processes and enhance collaboration.
Career Growth & Learning Opportunities
At brighthush, your professional development is a top priority. As an Assistant Team Manager, you will have access to:
- Structured mentorship programs with senior leaders in product, sales, and operations.
- Paid training and certification courses in project management, Agile, and industry‑specific regulations.
- Cross‑functional project assignments that broaden your skill set and expand your network.
- Clear promotion pathways to roles such as Team Lead, Program Manager, or Director of Customer Success.
- Annual performance reviews that align your goals with the company’s strategic vision.
Work Environment & Culture
brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote‑first model means you can work from any European location while staying connected through:
- Weekly virtual town‑hall meetings and monthly all‑hands sessions.
- Real‑time collaboration tools (Slack, Microsoft Teams, Miro).
- Regular virtual coffee chats and team‑building activities.
- Inclusive decision‑making processes that value every voice.
Compensation & Benefits
While specific figures are tailored to experience and location, brighthush offers a competitive salary package that includes:
- Performance‑based bonuses tied to project outcomes and client satisfaction.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings plan with company match.
- Generous paid time off, including vacation, sick leave, and personal days.
- Flexible work hours and a fully remote work environment.
- Annual professional development stipend and access to industry conferences.
- Employee wellness programs, including mental health resources and fitness stipends.
How to Apply
Ready to take the next step in your career and help shape the future of travel management? Submit your application through our careers portal and join a team that values innovation, impact, and growth. We look forward to exploring how your expertise can elevate the onboarding experience for our global clientele.
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