ASSISTANT GENERAL MANAGER
Position Purpose:
The Assistant General Manager (AGM) supports the General Manager in overseeing the daily operations of the group of restaurants and catering services. This role is responsible for ensuring the highest level of customer satisfaction, efficient operational management, staff development, and financial performance. The AGM will work closely with the General Manager to implement strategic plans, manage budgets, and ensure all restaurants and catering services meet the company's standards.
Main Responsibilities:
- Assist the General Manager in overseeing all restaurant and catering operations to ensure quality service and customer satisfaction.
- Monitor the performance of restaurant managers and staff, providing guidance and support as needed.
- Ensure compliance with health and safety regulations across all locations.
- Oversee inventory management, ensuring optimal stock levels and minimizing waste.
- Ensure that all restaurants and catering events deliver exceptional customer service.
- Address customer feedback and complaints promptly, resolving issues to maintain customer loyalty.
- Implement initiatives to enhance customer experience and increase customer retention.
- Assist in developing and managing budgets for the group of restaurants and catering services.
- Monitor financial performance, including revenue, expenses, and profitability, and provide regular reports to the General Manager.
- Identify cost-saving opportunities without compromising service quality.
- Assist in recruiting, training, and developing restaurant managers and key staff members.
- Conduct performance evaluations, provide feedback, and implement improvement plans as necessary.
- Foster a positive work environment that encourages teamwork, professional growth, and high employee morale.
- Collaborate with the General Manager to develop and implement strategic plans to grow the business.
- Identify market trends and customer preferences to inform menu development and service offerings.
- Assist in the expansion and opening of new restaurant locations and catering services.
- Work with the marketing team to develop and implement promotional strategies to attract new customers and retain existing ones.
- Oversee the execution of marketing campaigns, including special events, holiday promotions, and new product launches.
Qualifications:
- 5+ years of experience in restaurant or hospitality management, with at least 2 years in a leadership role.
- Excellent customer service and communication skills.
- Strong leadership and team management skills.
- Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
- Fluent in English, both spoken and written.
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