JOB DESCRIPTION
Job Summary:
The Asset Protection Manager plays a critical role in protecting company assets,
team members, customers, and profitability across a defined geographic
territory. This leader is responsible for supporting and executing asset
protection programs, minimizing shrink and risk, and ensuring consistent safety
and security standards in retail and pharmacy operations. The Asset Protection
Manager conducts internal theft and fraud investigations, including interviewing
team members to determine root cause and establishing responsibility consistent
with Walgreens Asset Protection standards. This role partners closely with
store, district, and support center leadership, analyzes operational and
financial data, and provides strategic asset protection direction to field
operations teams. The APM also collaborates with external partners in support of
safety, security, and profitably across assigned locations. Success in this role
requires strong communication skills, strategic and analytical thinking,
cross‑functional collaboration, and the ability to lead in a dynamic, multi‑unit
retail environment.
Job Responsibilities:
Applies knowledge of federal, state, and local laws as they relate to the
rights of team members and non-employees.
Proactively identifies and reports on potential and actual exposure to loss
of Company assets. Develops means to minimize risk, ensure compliance to
Company policy and provide guidance to store personnel on detecting and
preventing loss.
Establishes and maintains communication avenues with Store and District
Management, the Asset Protection Solutions (APS) department, key Company
stakeholders, and outside agencies to ensure that established Asset
Protection goals and objectives are being met to minimize loss of profits and
achieve comprehensive loss targets.
Manages third party contracted guard force to ensure training on and
adherence to policy and procedures. This includes, but is not limited to,
developing and implementing post orders, training, and scheduling.
Communicates and coordinates with the Asset Protection Solutions department
including the Asset Protection Managers, Operations Loss Prevention, and
other APS staff to reduce shrink and minimize risk in our stores and
corporate facilities. Maintains regular communications with Pharmacy
and Retail Operations, and other Corporate Departments to foster cooperative
efforts to prevent or minimize profit loss, to include regular discussions,
presentations, training, and reports.
Reviews budget-to-plan and performs financial analysis of asset protection
programs across the enterprise in order to recommend and implement cost
savings initiatives.
Provides guidance and programmatic oversight to other team members, including
but not limited to, APS team members in the field.
Ensures store security objectives are consistently applied based on location
needs.
Where applicable, develops and mentors staff through on-boarding, open
communication, training and development opportunities and performance
management processes; builds and maintains employee morale and motivation;
ensures the team is appropriately staffed with required competencies; fosters
a diverse and inclusive workplace.
Develops and maintains comprehensive knowledge of Pharmacy and Retail
Operations policies & procedures, and auditing standards. Maintains an
awareness of research of developments in the Asset Protection field that
relate to job responsibilities. Conducts testing of new solutions and leads
cross-functional teams to ensure implementation is completed and within
budgets.
Collaborates with accounts payable, store managers and within APS to ensure
payments are made to vendors within set time frames.
Analyzes and distributes Area and District specific data to the field.
Reviews data exceptions to support strategy implementation aligned with
operational goals and objectives.
Supports all business units within the geographic territory of
responsibility and provides the designated service level agreements
established to drive APS consistency and awareness around safety, security,
profitability, and resiliency.
Manages a robust case load that includes travel, training, meeting
attendance, and other incremental support of the organization.
Manages day-to-day activities of a group of employees. Assigns, monitors and
reviews progress and accuracy of work, direct efforts and provide technical
guidance on more complex issues. Oversees and initiates the hiring, firing,
and performance review processes.
Provides management to the team to meet objectives, improve processes and
improve stakeholder's satisfaction. Erroneous decisions or failure to achieve
results may add to costs and may impact the short-term goals of the
department/company.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million
customers and patients each day across its approximately 8,500 stores throughout
the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members,
including nearly 90,000 healthcare service providers, and is committed to being
the first choice for pharmacy, retail and health services, building trusted
relationships that create healthier futures for customers, patients, team
members and communities.
EXTERNAL BASIC QUALIFICATIONS
Bachelor’s degree and at least 2 years of loss prevention/asset protection,
safety and/or retail operations experience OR High School diploma/GED and at
least 4 years of loss prevention/asset protection, safety and/or retail
operations experience.
At least 1 year of experience analyzing, evaluating, and/or presenting
information to support teams.
Experience with business, financial and/or data analysis.
Basic level skill in Microsoft Excel (for example: opening a workbook,
inserting a row, selecting font style and size, formatting cells as currency,
using copy, paste and save functions, aligning text, selecting cells,
renaming a worksheet, inserting a column, selecting a chart style, inserting
a worksheet, setting margins, selecting page orientation, using spell check
and/or printing worksheets).
Basic skill level in Microsoft PowerPoint (for example: inserting,
rearranging, hiding and deleting slides, navigating between slides,
increasing list level, adding, centering and editing text, changing views,
inserting a table or a note, moving objects, printing outline view and/or
running a slide show).
Basic level skill in Microsoft Word (for example: opening a document,
cutting, pasting and aligning text, selecting font type and size, changing
margins and column width, sorting, inserting bullets, pictures and dates,
using find and replace, undo, spell check, track changes, review pane and/or
print functions).
Experience handling confidential information (for example: HIPPA, PCI, Waste,
Fraud, and Abuse documentation and records.
Experience using time management skills such as prioritizing/organizing and
tracking details and meeting strict deadlines of multiple projects with
varying completion dates.
Willing and able to work a flexible schedule to meet business needs.
PREFERRED QUALIFICATIONS
Bachelor’s Degree
Certification in Wicklander-Zulawski, and LPC/CFI designation.
At least 3 years of experience operating asset protection systems and
facility equipment.
At least 1 year of cross functional team leadership experience.
We will consider employment of qualified applicants with arrest and conviction
records.
The Salary below is being provided to promote pay transparency and equal
employment opportunities at Walgreens. The actual hourly salary within this
range that you will be offered will depend on a variety of factors including
geography, skills and abilities, education, experience and other relevant
factors. This role will remain open until filled. To review benefits, please
click here jobs.walgreens.com/benefits. If you are applying on a job board or
unable to click on the link, please copy and paste this URL into your browser
jobs.walgreens.com/benefits
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