Job Role : ServiceNow SAM Lead
Job Type: Full time
Location: Remote with USA
We are looking for an experienced ServiceNow SAM Lead with strong hands-on development expertise to design, develop, configure, and enhance ServiceNow solutions.
Experience
15+ years of overall IT experience
8+ years of hands-on ServiceNow Development experience
Strong experience with ServiceNow Software Asset Management (SAM/SAM Pro)
Key Responsibilities
Develop, configure, administer, and enhance the ServiceNow platform.
Customize Incident, Problem, Change, Service Catalog, and Workflow modules.
Lead development activities for the ServiceNow Change Management module.
Develop solutions using JavaScript, Business Rules, UI Actions, UI Policies, ACLs, Catalog Items, and workflows.
Build integrations using REST, SOAP, JSON, XML, and JDBC.
Support ServiceNow Orchestration and process automation.
Work with CMDB, CSDM, Configuration Management, and ITIL processes.
Troubleshoot complex ServiceNow issues and collaborate with technical and business stakeholders.
Deliver solutions in an Agile/Scrum environment.
Must-Have Skills
ServiceNow Development
ServiceNow SAM / SAM Pro
JavaScript & ServiceNow scripting
Change Management
CMDB & CSDM
REST/SOAP Web Services
Service Catalog & Workflow
ServiceNow administration and configuration
Strong communication and stakeholder-management skills
Good to Have
ServiceNow CAD Certification
ITIL Certification
AngularJS, HTML/HTML5 & CSS
Networking fundamentals