Job Description
JOB TITLE
Systems Analyst
LEVEL/BAND
Project
DEPARTMENT
Technology
DIRECT REPORT (JOB TITLE)
Scrum Master
Overall Purpose of the Position
The role of the IT Systems Analyst is to convert the business requirements into technical specifications and deliverables and determines how the functionality is to be achieved and implemented.
Operational Responsibilities
- To carry out all assigned tasks efficiently and effectively, in adherence with internal policies and procedures.
- To participate in the design and implementation of process improvements for the team.
- To participate in periodic system reviews to identify possible gaps and process inconsistencies and propose re-alignment strategies including the necessary training programmes..
Analytical Responsibilities
- To liaise with the business analyst/s and/or client/s to ensure compliance with business requirements and agreed specifications.
- Design technical solution to achieve business objectives and document all work in accordance with agreed standards.
- Validate and further develop functional requirements into technical requirements/specifications.
- Derive non-functional requirements from a technical perspective (server uptime, bandwidth, network, etc).
- Derive technical requirements/specifications.
- Conduct technical impact assessment & determine dependencies (systems, architecture, data architecture, infrastructure, IT security perspective).
- Preparing cost benefits and analysis reports for upgrades.
Parameterisation
- To participate in the implementation of the system by handling the required system parameterisation and other implementation tasks.
- To assist in Second line support to end-users by handling IT-related incidents or service requests that are related to parameterisation in adherence with incident and service request fulfilment policies and procedures.
- To ensure that all incidents and service requests assigned to him/her that are related to parameterisation are handled promptly and effectively within agreed service levels.
- To participate in post implementation reviews to fine tune parameterisation and assess potential for improvements.
General Responsibilities
- To build relationships and liaise with various stakeholders across the business to ensure cohesion and drive a collaborative work environment.
- To actively participate in the definition of an IT Governance framework and compliance.
- To provide recommendations for prioritization of IT initiatives based on understanding of business needs, IT Systems Analysis workload, Application Architecture and budget.
- To perform any duties that may be assigned to him/her from line management from time to time.
- Keeps abreast of new and emerging technologies.
Qualifications, Skills & Competencies
Mandatory
Skill
- Knowledge of Information Systems Analysis and Software Development.
- Knowledge of the Software Development Life Cycle
- Analysis and Design using UML
- Customer Driven with an ability to prioritise issues based on impact.
- Excellent critical analysis and creative skills.
Experience
- Experience of working under pressure and to tight deadlines.
Qualification
- Bachelor’s degree in Computer Science, Information Systems, Business, or other related field.
Desirable
Skill
- Enthusiasm for research, problem solving and learning new skills.
- Good presentation skills.
- Ability to tackle simultaneous tasks.
- Knowledge of SQL
Experience
- Proven experience in eliciting requirements and testing.
Qualification
- Certified Computing Professional (CCP)
- Certified Analytics Professional (CAP)
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