About Talentbridge
Welcome to talentbridge, a national leader in foundation repair, basement waterproofing, crawlspace restoration, concrete lifting, radon mitigation, and mold removal. We are more than a service provider; we are a partner to homeowners and businesses across the United States, delivering high‑quality, science‑backed solutions that protect homes and enhance lives. Our mission is simple: to be the trusted choice for homeowners seeking reliable, transparent, and effective home‑repair services.
At talentbridge, we believe that success is built on partnership, teamwork, and continuous improvement. Our national platform brings together a network of top‑tier contractors, cutting‑edge technology, and a culture that rewards innovation. We empower our associates with the resources, training, and support they need to grow, both professionally and personally. Whether you’re a seasoned sales professional or a customer‑service champion, talentbridge offers a dynamic, remote environment where your contributions directly impact the lives of thousands of homeowners.
Position Overview
We are seeking an energetic, customer‑centric Appointment Setter & Customer Service Specialist to join our remote team. In this role, you will be the first point of contact for homeowners who have expressed interest in our services. Your primary responsibility will be to schedule in‑home consultations with our expert technicians, ensuring a seamless experience from the first call to the final appointment. You will play a pivotal role in driving our growth, maintaining high customer satisfaction, and contributing to the overall success of talentbridge.
Why This Role Matters
Every interaction you have with a homeowner sets the tone for their experience with talentbridge. By setting high‑quality appointments and capturing detailed notes in our CRM, you help our technicians deliver precise, personalized solutions. Your ability to understand customer needs, navigate complex situations, and maintain a positive, solution‑focused attitude directly influences our conversion rates, customer loyalty, and brand reputation.
Key Responsibilities
- Customer Engagement: Use industry‑leading contact tools to communicate with homeowners via inbound/outbound calls, email, text, and webchat. Deliver a consistent, friendly, and professional tone that reflects talentbridge's commitment to excellence.
- Appointment Scheduling: Set a high volume of in‑home consultations, ensuring each appointment is accurately recorded in our CRM. Follow a proven methodology to qualify leads, confirm details, and secure commitment.
- CRM Management: Input detailed, accurate notes into our CRM system. Maintain data integrity, update customer profiles, and document all interactions in a clear, concise manner.
- Needs Analysis: Apply critical thinking to assess homeowner needs, determine the scope of their project, and identify any potential challenges. Escalate complex or ambiguous cases to the appropriate team members.
- Continuous Improvement: Actively seek feedback from supervisors and peers. Incorporate coaching into daily practice to refine your approach and increase your effectiveness.
- Customer Experience Champion: Uphold a customer‑centric mindset in every interaction. Resolve objections, address concerns, and ensure a positive experience that encourages referrals and repeat business.
- Compliance & Attendance: Adhere to a flexible schedule that may include evenings and weekends. Maintain 100% attendance during the first 30 days and uphold an exemplary attendance record thereafter.
Essential Qualifications
- Minimum of 1 year of high‑volume customer service, sales, or collections experience.
- Proficiency with MS Office (Word, Excel, PowerPoint, Teams, Outlook). Remote work requires strong digital communication skills.
- Experience with CRM platforms such as Salesforce, Service Titan, Five9, or similar is highly desirable.
- Strong verbal and written communication skills, with the ability to convey complex information clearly.
- Self‑motivated, goal‑oriented, and comfortable working independently in a remote setting.
- Excellent time‑management skills and the ability to juggle multiple priorities simultaneously.
- Commitment to 100% attendance during the first 30 days and a flawless record thereafter.
Preferred Qualifications
- Background in home improvement, construction, or related fields.
- Prior experience in appointment setting or lead qualification for service‑based businesses.
- Familiarity with home‑repair terminology and industry best practices.
- Experience working in a fast‑paced, high‑growth environment.
- Knowledge of compliance standards and data privacy regulations.
Skills & Competencies
- Communication: Clear, concise, and persuasive communication across multiple channels.
- Problem‑Solving: Ability to analyze customer needs and recommend appropriate solutions.
- Adaptability: Comfortable with change, new processes, and evolving technology.
- Team Collaboration: Willingness to collaborate with sales, marketing, and field teams to achieve shared goals.
- Customer Focus: Passion for delivering exceptional service and building lasting relationships.
- Data Integrity: Meticulous attention to detail when entering and managing customer data.
- Resilience: Ability to handle rejection, objections, and high‑volume calls with professionalism.
Career Growth & Learning Opportunities
At talentbridge, we invest in your professional development. As part of our hyper‑growth strategy, we are expanding our brand portfolio and opening new career pathways. Successful appointment setters often transition into:
- Senior Sales Representative roles, handling complex projects and larger accounts.
- Team Lead or Manager positions, overseeing remote teams and driving performance metrics.
- Specialist roles in marketing, lead generation, or customer experience strategy.
- Cross‑functional projects that influence product development, technology implementation, and process improvement.
We provide ongoing training, mentorship, and access to industry conferences, ensuring you stay at the forefront of home‑repair and customer‑service trends.
Work Environment & Culture
Our remote work model empowers you to balance professional responsibilities with personal life. You’ll collaborate with a diverse, nationwide team that values transparency, innovation, and mutual respect. talentbridge fosters a culture of inclusion, where every voice is heard and every contribution is valued. We celebrate successes, learn from challenges, and continuously refine our processes to deliver the best possible experience for homeowners.
Compensation, Perks, and Benefits
We offer a competitive base pay of $18.00 per hour, complemented by a performance‑based incentive structure that rewards high quality appointments and customer satisfaction. In addition, you’ll receive:
- Comprehensive health benefits: medical, dental, and vision coverage.
- Flexible spending account (FSA) options.
- Life insurance and disability coverage.
- 401(k) retirement plan with company match.
- Paid time off (PTO) and paid holidays.
- Flexible work schedules that support work‑life balance.
- Access to wellness programs, mental‑health resources, and employee assistance programs.
- Regular team virtual events, recognition programs, and opportunities for professional growth.
How to Apply
Ready to join a dynamic, growth‑oriented company that values your expertise? Submit your application today by clicking the link below. We look forward to learning how your skills and passion align with talentbridge's mission.
Closing Statement
At talentbridge, we’re not just building stronger foundations—we’re building stronger careers. If you thrive in a fast‑paced, customer‑centric environment and are eager to make a tangible impact, we want to hear from you. Join us and help homeowners across the nation protect their most valuable asset: their home.
Apply for this job