Managing a team of Technical Support Specialists, the full-time Application Support Manager will oversee payroll tax platform support operations, ensuring effective incident resolution, staff development, and quality service delivery in a remote environment.
Key responsibilities
Execute comprehensive communication plans to align support operations with development, compliance, and customer success teams Manage incident triage processes to prioritize and resolve platform issues while maintaining customer communication Mentor team members to enhance technical and customer service skills, ensuring continuous development and performance improvement Required qualifications Bachelor's degree in Computer Science, Information Technology, or a related technical field 8+ years of technical support experience, preferably in payroll, tax, or financial services environments 5+ years of application support experience, including job monitoring and incident triage 3+ years of management or team leadership experience with a focus on staff development Strong understanding of database systems, particularly Microsoft SQL Server
Experience: 5 years required