Application Support Analyst – MST/PST Time Zone

Job Description: • Ensure the proprietary MS-SQL-based enterprise business solution is supported to the highest possible standard with maximum productivity and efficiency • Monitor logs for alerts, errors, and aging workflows requiring analysis and resolution • Monitor automated data imports and exports • Monitor user incident reports for prioritization and resolution • Troubleshoot issues from logs and user incident reports • Define, develop, and provide application problem analysis and resolution services for complex application problems with users • Provide suggestions for system and business improvements • Collaborate with PMO and business leads to manage application configuration based on evolving client needs • Manage new client configurations via interfaces and scripting • Manage existing interfaces and design new application support interfaces • Import new data sets based on subscriptions with external partners and vendors • Document workflows and produce process flow diagrams • Document support procedures and knowledgebase content Requirements: • Excellent analytical and problem-solving skills • Ability to work independently and as part of a team • Excellent customer service skills • T-SQL skills • Office 365 skills, including SharePoint and Visio • Excellent written and spoken English • Ability to read and understand C#, JavaScript, and/or PowerShell preferred • Understanding of change and release management preferred • Ability to solve complex technical problems • Knowledge of T-SQL for data analysis and troubleshooting • Ability to collaborate within a team environment and discuss issues and solutions • Ability to identify data patterns or issues and problem-solve with developers • Strong communication and interpersonal skills • Associate’s or Bachelor's degree in Health Informatics, Information Technology, Computer Science, or related field, or equivalent work experience or certifications • 2+ years of application support experience • Experience analyzing data with SQL • Experience working with C# or a similar object-oriented programming language • JavaScript experience preferred but not required • Experience with ticketing systems such as Jira or ServiceNow preferred Benefits: