Description
SAIC is looking for an Application Support Analyst what will assist in the day-to-day administration, maintenance, and support of the organization's enterprise collaboration platforms. This role is ideal for a motivated individual looking to grow their skills in multitude of IT applications directly related to the operational success of the program. The successful candidate will also possess strong customer service skills, ensuring end users receive prompt, professional, and effective support.
Key Responsibilities:
Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments
Create and manage SharePoint sites, libraries, lists, and permissions
Troubleshoot and resolve Windows and OneDrive Issues.
Investigate and correct permission misconfigurations at the site, library, folder, and file level
Provide excellent customer service when working with end users to identify and resolve access-related and general SharePoint issues in a timely and professional manner
Ability to learn and utilize legacy applications including Document Management (DM)
Serve as a friendly and knowledgeable point of contact for support requests, ensuring a positive experience for all users
Assist with user account management, access control, and security group assignments
Help monitor system performance, storage, and usage reports
Create and maintain basic documentation, guides, and training materials for end users
Collaborate with IT team members on Microsoft 365 integrations (Teams, OneDrive, Power Automate)
Participate in testing updates, patches, and new features before deployment
Escalate complex issues to senior administrators as needed
Follow up with end users after issue resolution to ensure satisfaction and confirm problems have been fully addressed
Qualifications
Qualifications
Required Qualifications:
BS Degree or 4 years of equivalent work experience
2 years of experience with SharePoint administration or a similar role
Ability to obtain and maintain a public trust requiring U.S. Citizenship
Ability to thrive and accomplish tasks in a fast-paced environment with minimal supervision
Capability to rapidly learn new applications to support them as needed
Demonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control lists
Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook)
Basic knowledge of user permissions and Active Directory / Azure Active Directory
Past hands on experience with applications such as: Caseware IDEA, JIRA/Confluence
Additional knowledge or familiarity in: SAS, Nviivo, Rstudio, or Rumba.
Strong problem-solving and communication skills
Preferred Qualifications:
Microsoft certifications (e.g., MS-900, MS-700, or MS-300)
Experience with Power Automate or Power Apps
Experience with SharePoint migration tools (e.g., ShareGate, SPMT)
Prior experience in a helpdesk or IT support role with a customer-facing focus