FirstEnergy at a Glance
We are a forward-thinking electric utility powered by a diverse team of
employees committed to making customers’ lives brighter, the environment better
and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational
excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the
nation's largest investor-owned electric systems, more than 24,500 miles of
transmission lines that connect the Midwest and Mid-Atlantic regions, and a
regulated generating fleet with a total capacity of 3,780 megawatts.
About the Opportunity
This is an open position with FirstEnergy Service Co., a subsidiary of
FirstEnergy Corp. [SC00]
About the opportunity
This is for an open position with the FirstEnergy Service Company, a subsidiary
of FirstEnergy Corp.
Location: Position may be filled at Akron, OH; Greensburg, PA; Reading, PA; or
Fairmont, WV locations. Position is currently remote but may work at or visit a
facility based on business need.
The position will consist of being part of the Utility Operations Support
Technology team focused on enhancing software and technology surrounding FE’s
Work Management software. This includes CREWS, SAP Work Management, FEU Maps
and ED Support App and associated interfaces with other core FEU applications.
Responsibilities:
Support & configure within the application architecture (vendor or custom
developed)
Perform software installation and patching, as needed, based on application
roadmaps and issue resolution
Perform configuration tasks within core software; where needed develop and
enhance configuration within the application’s programming language
Understand system interface design & data flows to support complex inbound
and outbound interfaces (both internal & external)
Identify opportunities to automate processes to maintain platform
performance and availability
Solving complex problems and troubleshoot functionality for issue
identification (including debugging); work in conjunction with other IT
personnel
Collaborate with software vendors on issue identification/resolution,
installation, and routine software patching
Properly control and maintain security of the application according to FE
standards
Provide insight into application data
Develop data queries to meet customer requirements
Understand the structure and design of the application’s database
Provide data analysis based on the needs of the business users
Supporting and improving business processes
Learning and understanding the business processes associated with supported
applications.
Documenting processes/procedures and specifications for supported
applications.
Be an active participant in a collaborative work environment gathering
requirements from business stakeholders for new projects
Develop technical designs and estimates to meet the business needs while
supporting the company’s overall IT direction and standards
Create and maintain system documentation and procedures to ensure
governance and standards
Consistently delivering high quality results.
Handle project management responsibilities – e.g. develop charters, develop
and execute work plans, align with SAP platform release schedule, monitor
releases progress, coordinating activities between IT teams, with the
business units and with vendors, monitoring progressand communicating with
stakeholders
Drive the entire system testing lifecycle
Create and execute comprehensive unit, system, and integration test plans
Working independently or with business analysts – e.g. support requirements
definition, test scenario identification, test execution
Follow IT Change Management and Incident ticket processes.
Follow IT Sox application responsibilities and support audit activities.
Qualifications:
Required:
Bachelor's or Associate Degree in Computer Science, Computer/Management
Information Systems, or similar discipline is required. A Bachelor's degree
in another field with relevant industry experience in configuration,
administration, and support of software will be considered.
Minimum 2 years of related experience. Related experience includes, but
is not limited to:
Software configuration, administration, and support
Subject matter expert within a FirstEnergy business process & corresponding
software
Functional knowledge of Relational Databases, particularly Oracle databases
Experience with Oracle databases with proven ability to develop SQL Queries,
Stored Procedures, Packages, and Views.
Computer programming skills such as Microsoft .NET, Java, Shell Scripting,
Python, Powershell etc.
Hands-on experience with SAP, including system configuration, troubleshooting
issues, integrations, and supporting business processes across relevant
modules (i.e. MM, FI/CO, PM, or CRM).
Experience with SOx applications, including supporting audit activities.
Highly motivated to work independently and productively within a virtual
environment (i.e. working with remote co-workers using virtual technologies).
Ability and willingness to work flexible hours and be available for call-in
and after-hours support (7x24 operations) when needed. This includes travel
to Company sites when necessary.
Good interpersonal skills and demonstrated ability to work effectively as
part of a team.
Ability to learn new concepts in information technology, learn the
characteristics of new systems and update skills to adapt to changing
technology
Demonstrated knowledge of testing processes, standards, and best practices.
Excellent interpersonal skills and demonstrated ability to work effectively
as part of a team.
Demonstrated ability to provide software solutions and supporting the entire
software development life cycle.
Proven ability to troubleshoot and solve problems in a production support
environment.
Analytical skills to effectively resolve technical problems, identify and
implement process improvements, and think creatively.
Demonstrated ability to effectively prioritize and plan work, work on
multiple concurrent tasks, and meet deadlines.
Preferred:
Experience with the FE Work Management software suite and related business
processes, especially within CREWS
Experience with automated testing tools/framework – e.g. Ruby, Gherkin,
Azure
Familiarity with Azure Dev Ops and working in an agile environment.
Experience utilizing PowerBI (or similar reporting platform) to build
reporting/analytic solutions
Familiarity with ServiceNow
Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to
meet the challenges of our changing business environment. We are committed to
rewarding individual and team efforts through our total rewards philosophy which
includes competitive pay plus incentive compensation, a company-sponsored
pension plan, 401(k) savings plan with matching employer contribution, a choice
of medical, prescription drug, dental, vision, and life insurance programs, as
well as skills development training with tuition reimbursement. Please visit our
website at www.firstenergycorp.com to learn more about all of our employee
rewards programs. FirstEnergy proudly supports workforce diversity. All
qualified applicants will receive consideration for employment without regard to
race, religion, color, national origin, sex, sexual orientation, gender
identity, age, status as a protected veteran, or status as a qualified
individual with a disability. No recruiters or agencies without a previously
signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business
activities. We ensure employees have the tools, information, and processes to
perform their duties in a manner that assures safety for themselves, their
co-workers, our customers and the public. Our goals are to provide a safe work
environment, to maintain an accident-free, injury-free workplace, and to promote
and maintain public safety. To meet these goals, we dedicate ourselves to
achieving world-class safety standards.
Position Classification
Exempt
FirstEnergy Human Resources Team