Application Administrator I

Job Summary

The Application Administrator will be responsible for the maintenance, configuration, and stability of specific COTS ("Commercial-Off-The-Shelf") applications.

Essential Duties and Responsibilities

• Provide second-level support for application-related issues, including troubleshooting, triage, and resolution of incidents.
• Monitor application performance and respond to alerts or notifications.
• Coordinate with technical support, server administrators, network administrators, and others as necessary to resolve issues.
• Create and maintain internal documentation and knowledge base articles.
• Conduct technician training sessions for applications, new features, or updates.
• Investigate and diagnose problems, identify root causes, and propose solutions.
• Drive continuous improvement initiatives for application processes, procedures, and performance.
• Implement automation and scripting for routine tasks to improve efficiency.
• Perform routine updates and patches under supervision.
• Document processes and procedures related to application management.
• Assist in testing and deploying new applications or upgrades.

Required Qualifications

• Associate's degree in IT related field or relevant work experience (Preferred).
• Two (2) years of relevant experience (Preferred). An equivalent combination of education and experience will also be considered.
• Basic certifications (Preferred) - A+.
• Experience with RingCentral a plus.

Preferred location El Paso TX or Las Cruces NM, Remote considered as well.

Job Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• Vision insurance

Benefit Conditions:

• Only full-time employees are eligible.

Company: MVT Services
Employement Type: Full-Time
Salary: DOE
Shift: 8:00 AM - 5:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday
Department: Information Technology
Benefits: 401(k),Dental Insurance,Health Insurance,Health Savings Account,Life Insurance,Paid Time Off,Tuition Reimbursement,Vision insurance
Req ID: 629

Associate's degree in IT or relevant experience preferred; 2 years relevant experience preferred; A+ certification preferred; experience with RingCentral a plus; full-time; 8am-5pm Monday-Friday.

Key Responsibilities

• providing application support
• monitoring performance
• creating documentation

Skills & Tools

RingCentral

Job Details

• Category: Information Technology
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Las Cruces or El Paso
• Languages: English

Benefits

• Generous paid time off
• Tuition reimbursement
• Retirement plan

About MVT Services

An IT services provider managing commercial-off-the-shelf applications. — Industry: Information Technology