Overview
About the company
Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise.
Position Overview:
The Sales Operations Analyst supports a UK and EU-based sales team to drive revenue growth, expand client relationships, and strengthen Consilio’s market presence across the region. This role is responsible for coaching, enabling, and aligning the sales team to achieve strategic objectives, with a focus on new business development, account expansion, and year-over-year revenue growth.
The UK Sales Operations Analyst works collaboratively with cross-functional teams, including Finance, Operations, and delivery teams to ensure a cohesive go-to-market approach and consistent client experience. They provide insight and performance oversight to the regional sales team, ensuring effective pipeline management, sales execution, and adoption of best practices.
Responsibilities
Help Protect Existing Business and Grow Total Account Revenue
The Sales Operations Analyst will support the Sales Teams and our clients through the following activities (not all-inclusive):
- Ensure compliance with client playbook workflows and other guidelines.
- Complete new engagement setup for clients, including Salesforce opportunity creation, conflict checks, project setup and closure.
- Prepare and coordinate any necessary contractual requirements.
- Monitor project and client communications for items requiring follow-up and escalation.
- Collate and present information used for reporting, including liaising with Project Management, Finance, Review, and other internal teams.
- Prepare and generate reports for review.
- Analyze and present information to assist with answering questions on accounts (e.g. billing or reporting queries).
- Communicate with various clients on key topics (e.g. contracts/SOWs, billing, playbook).
- Providing general support to the Sales Team and our clients as needed.
- Attend weekly team calls, and internal meetings and Sales Kickoff meetings.
Qualifications
Job Requirements
- Must be proficient with Excel and Powerpoint.
Job Qualifications
- 4 Year Degree from an accredited University.
- Self-motivated and organized, with the ability to independently manage time and prioritize projects to meet deadlines.
- Diligence to respond promptly to internal and client requests, communicating any unavailability during the working day.
- Problem-solving, proactive and ‘can do’ attitude.
- Attention to detail and ability to produce high quality work product.
- Collaborative and considerate team player.
- A flexible approach to communication; able to align messages quickly to the appropriate level or function with poise, polish, and relevance.
- An energetic and detail-oriented executive attitude with the ability to quickly assess business situations and act in an informed and decisive manner to drive required results.
- Excellent written, verbal and analytical skills; ability to articulate complex subject matter to non-technical audiences in a concise and compelling manner.
Consilio’s True North Values
Excellence - We strive to make every client our advocate
Passion - We DO because we CARE.
Collaboration - We win together through teamwork and communication.
Agility - We flex, adapt and embrace change.
People - We value, respect and invest in our teammates.
Vision - We create clarity of purpose and a clear path forward
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