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About workpinnacle – Pioneering the Future of Retail Data Management
workpinnacle is a global leader in retail innovation, empowering millions of customers every day with seamless shopping experiences across both brick‑and‑mortar and digital channels. Our commitment to data‑driven decision making fuels everything from personalized marketing to supply‑chain optimization. As we continue to expand our footprint, the stewardship of customer data—ensuring its accuracy, privacy, and accessibility—has become a strategic priority. Join us as we shape the next generation of data governance, where every insight you uncover helps deliver the right product, at the right time, to the right customer.
Position Overview
We are seeking a motivated and detail‑oriented Analyst, Customer Data Strategy & Governance to support workpinnacle’s ambitious data‑centric roadmap. This remote‑first role offers an excellent entry point for recent graduates or early‑career professionals eager to build a foundation in data governance, privacy, and analytics. You will work closely with cross‑functional teams—including security, privacy, product, and analytics—to maintain a high‑quality inventory of customer data, enforce governance standards, and create actionable scorecards that drive business performance.
Key Responsibilities
- Data Inventory Management (≈50% of time) – Maintain a comprehensive catalog of customer data assets across workpinnacle, review and approve new data creation requests, and ensure all data sharing aligns with privacy‑team standards.
- Access Governance Collaboration (≈20% of time) – Partner with the Security team as a data owner to grant, modify, or revoke access to customer data sets based on privacy‑defined rules, ensuring compliance with internal policies and external regulations.
- Data Quality Analysis (≈20% of time) – Conduct root‑cause investigations on data quality issues, develop remediation plans, and work with data stewards to resolve inconsistencies across all customer repositories.
- Scorecard & Dashboard Development (≈10% of time) – Design, build, and distribute customer‑centric scorecards and data‑quality dashboards that provide stakeholders with clear, actionable insights.
- Process Improvement & Documentation – Contribute to the creation and refinement of governance processes, standard operating procedures, and documentation that support scalable data management.
- Project Participation – Assist in medium‑sized, multi‑dimensional projects, taking ownership of specific workstreams and gradually building expertise to become a subject‑matter expert in customer data governance.
Essential Qualifications
- Bachelor’s degree (or equivalent) in Business, Information Systems, Data Science, or a related field.
- Minimum of 1 year of professional experience working with data, analytics, or related business functions.
- Legal authorization to work in the United States and age of at least 18 years.
- Strong analytical mindset with the ability to interpret data, identify trends, and communicate findings clearly.
- Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) for data manipulation and presentation.
Preferred Qualifications & Skills
- Hands‑on experience writing SQL queries to extract, transform, and load (ETL) data from relational databases.
- Familiarity with data‑flow diagramming tools (e.g., Visio, Lucidchart) and the ability to create clear process maps.
- Demonstrated ability to collaborate across functional teams, building consensus and driving results.
- Excellent written and verbal communication skills, with a talent for tailoring messages to technical and non‑technical audiences.
- Understanding of privacy regulations (e.g., GDPR, CCPA) and how they impact data governance practices.
Core Competencies
- Action Oriented: Tackles new opportunities and complex challenges with urgency, high energy, and enthusiasm.
- Collaborative: Builds strong partnerships, works effectively with diverse stakeholders, and contributes to shared objectives.
- Effective Communicator: Crafts multi‑modal communications that resonate with varied audiences, ensuring clarity and impact.
- Customer Focused: Prioritizes the needs of internal and external customers, delivering solutions that enhance the overall experience.
Career Growth & Learning Opportunities
workpinnacle invests heavily in the professional development of its people. As an Analyst in Customer Data Strategy & Governance, you will have access to:
- Mentorship from senior data governance leaders and the Sr. Manager of Customer Data Governance.
- Structured learning pathways covering advanced SQL, data‑privacy law, and data‑quality frameworks.
- Opportunities to lead larger, cross‑functional projects as you demonstrate mastery of core responsibilities.
- Rotational programs that expose you to related domains such as data engineering, analytics, and cybersecurity.
- Certification sponsorship for industry‑recognized credentials (e.g., CDMP, Certified Information Privacy Professional).
Work Environment & Culture at workpinnacle
Our remote‑first philosophy empowers you to work from anywhere while staying tightly connected to a vibrant, inclusive community. workpinnacle’s culture is built on four pillars:
- Innovation: We encourage curiosity, experimentation, and the sharing of bold ideas.
- Integrity: Ethical handling of customer data is non‑negotiable; we uphold the highest standards of privacy and security.
- Collaboration: Cross‑functional teamwork is celebrated, and every voice is heard.
- Growth Mindset: Continuous learning is woven into daily work, and career progression is merit‑based.
Our virtual workspaces feature regular “coffee‑chat” sessions, virtual hackathons, and quarterly all‑hands meetings that keep you engaged, informed, and inspired.
Compensation, Benefits, & Perks
workpinnacle offers a competitive salary that reflects your experience and skill set, complemented by a comprehensive benefits package designed to support your well‑being and future planning:
- Health, dental, and vision coverage with multiple plan options.
- Flexible paid time off (PTO) and generous holiday schedule.
- 401(k) retirement plan with company match.
- Employee assistance program (EAP) and mental‑health resources.
- Professional development stipend for courses, conferences, and certifications.
- Remote‑work allowance for home‑office equipment and internet expenses.
- Wellness initiatives, including virtual fitness classes and mindfulness sessions.
Travel & Physical Requirements
This role is primarily remote. Occasional overnight travel (less than 10% of the time) may be required for team‑building events, training sessions, or stakeholder meetings. Physical demands are minimal, with most activities performed while seated at a workstation; occasional movement or light lifting of office supplies may be needed.
How to Apply
If you are excited about shaping the future of customer data governance at a forward‑thinking organization, we want to hear from you. Click the link below to submit your application, and let’s start a conversation about how you can become a vital part of workpinnacle’s success story.
Take the Next Step
Are you ready for this challenge? Apply now and let’s discuss how you can become a vital part of our success story.
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