Our client, an IT company, is seeking an experienced Amdocs Software Support Consultant to troubleshoot and resolve technical issues within a critical internal system.
The consultant will provide technical support on a time-and-materials (T&M) basis, addressing issues as they arise across four key Amdocs modules: Kenan BP, API Transaction Set, Request Handling and Tracking, and Inventory.
Responsibilities
Troubleshoot, diagnose, and resolve technical and functional issues within the Amdocs software environment.
Provide support for four Amdocs modules:
- Kenan BP (Version 15)
- API Transaction Set (Version 5)
- Request Handling and Tracking (Version 5)
- Inventory (Version 5)
Investigate system errors, application failures, integration issues, and performance-related problems.
Perform root cause analysis and recommend effective solutions to recurring issues.
Collaborate with internal IT teams to resolve technical challenges and maintain system stability.
Provide ongoing technical guidance and support as needed.
Qualifications
Hands-on experience troubleshooting and resolving issues with Amdocs software
Experience supporting one or more of the specified Amdocs modules, particularly Kenan BP, API Transaction Set, Request Handling and Tracking, and Inventory.
Strong understanding of Amdocs system architecture, configurations, and integrations.
Experience diagnosing complex application issues and performing root cause analysis.
Ability to work independently and provide technical support on an as-needed basis.
Strong analytical, problem-solving, and communication skills.
Project Details
Start: ASAP
Duration: Ongoing, as needed
Time commitment: Ad hoc, billed hourly.
Location: Remote, must be available during U.S. business hours
Expected rate: $150 - $200 per hour
Project ID#: 9664