US / Remote·CCaaSImplementation
Build and ship enterprise Amazon Connect deployments — contact flows, routing, integrations and the AWS AI layer — supporting programs from pilot through production and scale.
Responsibilities
• Build contact flows, routing, agent desktop configurations and Lambda/CRM integrations on Amazon Connect.
• Implement Amazon Lex bots, Contact Lens analytics and Amazon Q in Connect / Bedrock agent assist within Connect deployments.
• Support migrations from legacy IVR/ACD and other CCaaS platforms, including data, telephony and integration cutover.
• Contribute to testing, go-live runbooks, observability and post-go-live optimization.
Requirements
• 4+ years in contact-center or cloud engineering, with 2+ years hands-on Amazon Connect.
• Working knowledge of contact flows, Lambda, IAM, Kinesis and telephony concepts; Python or Node.js integration experience.
• Bachelor's degree in engineering or equivalent experience; AWS exposure preferred.
Practice
Pronix.ai is a specialized AI & CX Systems Integrator. This role delivers our Amazon Connect practice — from strategy and pilots to production outcomes.
Apply
Send your CV and a brief note to info@pronix.ai.
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