- Represents Alumni Services Department for all 11 agencies
- Attends Agency territorial & departmental meetings in their territory
- Updates their territory on Alumni announcements
- Communicates and collaborates with agency leadership and care teams to ensure clients have a smooth transition into the Alumni Community upon discharge
- Analyzes client tracking reports in their territory to determine alumni eligibility
- Verifies discharged client information in EMR is updated in the post-discharge tracking & engagement SalesForce dashboard
- Sets up client introduction to the Alumni Community when requested
- Explains Alumni Community to clients and ensures clients comprehend Alumni Community eligibility and guidelines
- Completes post-discharge follow-up calls and information emails regarding the Alumni Community
- Partners with admissions when former clients/current alumni members request help finding treatment or returning to the program
- Partners with communications department to help find testimonials from former clients
- Facilitates alumni community events and meetings
- Collaborates with CaredFor team to resolve any app issues or questions
- Ally with Business Development team when any former client request help finding an outside provider (therapist, etc)
Required Qualifications:
- At least one year minimum of working with patients in the Substance Use Disorder (SUD) field
- Associate’s Degree or higher preferred
- This role is remote, but candidate must reside in one of the following states: CT, FL, GA, IN, KY, ME, MA, NH, OH, RI, VA, NJ, NY, PA, TX
- 2 years of lived experience in continuous recovery from any Substance Use Disorder (SUD) and/or personal experience with addiction in family members or loved ones preferred
- Strong working knowledge of Microsoft Applications (Outlook, Teams, Excel, Word, etc.) and a CRM (Specifically SalesForce), and EMR software
- Must be willing to travel
- Pay rate is $26-$31 hourly, contingent on education, experience, and any applicable professional licensure
Benefits Highlights
Coverage: Health, vision and dental through Cigna, FSA, HSA that comes with an employer match, along with STD, LTD, life insurance, EAP, and more.
Balance: Competitive accrual Paid Time Off (PTO) plan, 10 paid Holidays, 2 paid floating Holidays of your choice, and 7 Days of Sick Time.
Development: Certification/continuing education eligibility, leadership development and 1 paid day off a year to go towards personal professional development.
Retirement: 401(k) retirement plan with Voya.
Culture: Great Place to Work certified #GPTW, dedication to diversity, equity and inclusion, and a growing working environment.
*In order to be eligible for our full benefits package you must be employed full time at a minimum of 32 hours a week*
* is an equal opportunity employer*
**NO PHONE CALLS, PLEASE**
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