Job Description:
We're a small, growing service business looking for a versatile, reliable admin/office manager to support day-to-day operations. This is a general-purpose role — you'll own a mix of recurring responsibilities (billing, order entry, scheduling) while also being the person who can pick up whatever else comes up as our business grows. We're looking for someone who's resourceful and comfortable wearing multiple hats, not someone who needs a narrowly defined job description.
We'll cross-train you on our specific systems and processes so you can operate independently over time.
What you'll do (this will grow and shift over time):
Order entry and processing
Billing and invoicing support — we use QuickBooks — including reconciliation and following up on outstanding invoices/payments
Client-facing email communication in a professional, on-brand tone
Scheduling — internal and client-facing
General data entry and document organization
Following (and helping improve) our documented SOPs and playbooks
Serving as backup coverage for our operations lead when she's out
Picking up ad hoc admin tasks as they come up — this role will evolve as our needs do
What we're looking for:
Prior admin/office manager/virtual assistant experience supporting a small business
Comfortable with QuickBooks (or quick to learn) and general billing/invoicing workflows
Strong written English — you'll be emailing clients directly
Organized, detail-oriented, and comfortable following documented processes
Resourceful — comfortable figuring things out or asking good questions when something isn't fully documented yet
Available during US business hours
Trustworthy with sensitive client and financial information
Flexible — genuinely comfortable with a role that isn't the same thing every day
Nice to have:
Experience in professional services, compliance, or a similarly detail-heavy industry
Experience handling accounts receivable or light bookkeeping
Experience supporting a business through a period of growth or change (e.g., new ownership, scaling up)