This is a Fully Remote Job
About Our Client:
This organization is a digital experience partner specializing in Adobe Experience Cloud solutions. It addresses challenges in customer engagement by blending data, design, and technology to deliver connected commerce and content solutions. The company supports global brands across industries such as healthcare, retail, and manufacturing through digital transformation programs, platform implementations, and ongoing optimization.
About the Opportunity:
The AJO TECHNICAL ACCOUNT MANAGER role focuses on ensuring the successful implementation, operation, and scaling of Adobe Experience Cloud solutions for large enterprise customers. This position provides critical technical leadership, maintaining operational health, navigating complex implementations, and facilitating adoption of new capabilities, thereby driving customer success and product utilization.
Responsibilities:
Act as the central technical contact among customers, implementation partners, customer success, and product engineering teams.
Lead hands-on technical efforts for complex Adobe Journey Optimizer (AJO) implementations, migrations, and integrations.
Analyze and evaluate AJO and Adobe Experience Platform architecture, including data design and system components.
Troubleshoot complex technical issues using logs, diagnostics, APIs, and other technical resources.
Collaborate with product engineering to investigate and resolve issues and translate guidance into actionable steps.
Coordinate integration, testing, debugging, and production validation across involved systems.
Identify technical risks, edge cases, and dependencies to prevent production issues.
Guide customers and partners through environment changes, upgrades, feature rollouts, and stabilization.
Manage critical technical issues and escalations with clear communication and ownership.
Maintain regular communication with technical and executive stakeholders and participate in business reviews.
Requirements:
Hands-on experience with Adobe Journey Optimizer implementation; this is mandatory.
Minimum seven years in technical consulting, implementation, architecture, engineering, or related roles.
Proficiency in investigating complex technical issues using logs, diagnostics, APIs, and other artifacts.
Strong understanding of REST APIs, JSON, authentication methods, web services, and enterprise integration patterns.
Experience collaborating directly with engineering teams and technical partners on implementation and production issues.
Ability to communicate technical findings effectively to both technical and executive audiences.
Excellent written, verbal, presentation, problem-solving, and cross-functional collaboration skills.
Preferred Qualifications:
Familiarity with Adobe Experience Platform concepts such as schemas, datasets, identity, profiles, and events is advantageous.
Pay Range and Compensation Package:
The base salary range for this position is $165,000 to $200,000 annually. Actual compensation will vary based on experience, qualifications, location, and other job-related factors.
Benefits & Perks:
Medical insurance
Dental insurance
Vision insurance
401(k)
Disability insurance
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.