Job Summary (List Format): AI Transformation Architect
- Serve as a senior strategic and technical lead within the Expert Services AI Practice, driving enterprise-scale AI transformation.
- Advise C-suite and senior stakeholders on AI strategy, business case development, transformation roadmaps, and prioritization frameworks.
- Lead enterprise AI transformation engagements from opportunity identification through operating model design and value realization.
- Facilitate workshops and assessments to establish current-state analysis and develop future-state AI-enabled operating models.
- Design end-to-end AI solution architectures, including Now Assist, AI Agents, Agentic workflows, AI Control Tower, RAG, knowledge graphs, and enterprise integrations.
- Provide hands-on architecture leadership during pilots and early-phase deliveries, ensuring scalability and alignment with business objectives.
- Develop reusable reference architectures, deployment patterns, and transformation playbooks to support scalable, repeatable delivery.
- Define and implement AI governance frameworks covering data stewardship, model risk, bias controls, compliance, and audit trails.
- Support clients in operationalizing responsible AI practices, regulatory alignment, and continuous optimization post-deployment.
- Lead AI adoption strategies, including readiness assessments, stakeholder engagement, AI literacy programs, and change management.
- Define and track adoption KPIs and value realization metrics, providing ongoing consultative guidance and optimization recommendations.
- Coach client teams to build internal AI capabilities for long-term self-sufficiency and reduced dependency.
- Collaborate cross-functionally with sales, consulting, customer success, platform, and product teams to embed AI advisory across the customer lifecycle.
- Build and maintain industry-specific AI advisory playbooks, value models, governance templates, and deployment patterns.
- Act as a thought leader by contributing to white papers, best-practice guides, and representing the organization at AI forums and customer briefings.
- Support pre-sales by qualifying opportunities, shaping proposals, and presenting transformation vision to executive buyers.
Qualifications:
- 10+ years in management consulting, enterprise architecture, or senior technology advisory, with a focus on AI, ML, or digital transformation.
- Experience integrating AI into business processes, workflow automation, or decision-making.
- Strong ServiceNow domain knowledge (Now Assist, AI Agents, Agentic workflows, AI Control Tower, RAG, Knowledge Graphs, A2A, MCP).
- Demonstrated experience in complex, multi-stakeholder AI/digital transformation engagements.
- Deep understanding of enterprise data architecture, data quality, integration, compliance, and regulatory frameworks.
- Excellent communication skills for both technical and executive audiences.
- Experience delivering in fast-paced, dynamic environments, adjusting for varying customer maturity levels.
- Familiarity with ServiceNow modules (ITSM, CSM, FSM, HRSD, App Engine); ServiceNow certifications preferred.
- AI/ML certifications (AWS, Google, or equivalent) desirable.
- Industry experience in Financial Services, Healthcare, Public Sector, Manufacturing, or Retail is highly desirable.
- Must have ServiceNow CSA certification.
Remote
Skills:
Amazon Web Services (AWS), Analysis Skills, Architectural Services, Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Artificial Intelligence (AI) Programming Languages, Automation, Best Practices, Business Case, Business Development, Business Processes, Change Management, Coaching, Communication Skills, Cross-Functional, Customer Support/Service, Data Modeling, Data Quality, Enterprise Architecture, Establish Priorities, Finance, Financial Services, Google App Engine (GAE), Government, IT Service Management (ITSM), Leadership, Literacy, MCP - Microsoft Certified Professional, Management Consulting, Manufacturing, Metrics, Performance Metrics, Pre-Sales, Public Health, Regulations, Regulatory Compliance, Retail, Risk Management, Sales Presentation, Sales Qualification, Sales Support, ServiceNow, Stewardship, Technical Leadership, Technical Strategy, Thought Leadership, White Papers
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Expert Technology Services