The AI Strategy Manager is a part of the Technical Directors team and owns the design, accuracy, and ongoing improvement of Nuvia's AI evaluation systems. The role leads a small team responsible for auditing and maintaining AI prompts that evaluate tens of thousands of sales calls daily, partners with other technical leads on AI tools across the company's applications, and takes point on new AI initiatives as they come up.
Compensation
$83,000
Key Responsibilities
Team Leadership
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Manage a team of two AI analysts, running daily stand-up meetings to set priorities, assign work, and track progress.
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Direct the team's auditing of AI call categorization outputs, and coach team members of varying technical skill levels, from output auditing to hands-on prompt improvement.
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Review team findings and decide which accuracy issues require prompt changes, workflow changes, or model updates.
Sales Call Evaluation
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Own the AI system that categorizes every inbound sales call (tens of thousands per day) by call type.
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Maintain the downstream evaluation prompts for each call category, including prompts that identify patient objections and questions, flag red flags and prohibited agent behaviors, and grade calls against Nuvia's sales framework.
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Build, maintain, and improve the n8n workflows that route calls through the correct prompts.
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Monitor output accuracy, investigate errors, and refine prompts to improve consistency and reliability.
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Evaluate and implement AI model updates as newer or better-suited models become available.
Application AI
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Maintain the AI prompt that evaluates in-person patient consultations within N1.
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Partner with the technical director who leads N1 to audit outputs and implement prompt improvements so consultation evaluations stay accurate.
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Maintain the AI agent in the Nuvia Medical Clearance application that scans patients' medical documents and answers questions from doctors and General Managers.
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Ensure the agent returns fast, accurate answers from patient records, and update the prompt as needs or document types change.
New Initiatives & Training
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Take ownership of new AI projects assigned by the Technical Directors team.
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Maintain and update company-wide AI training content as tools, processes, and best practices evolve.
Skills and Qualifications
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Advanced prompt engineering experience, including multi-step and conditional prompt systems at high volume.
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Fluency in n8n or a comparable workflow automation platform for building and maintaining production workflows.
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Experience evaluating AI output quality and running structured accuracy audits.
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Working knowledge of current AI models and the tradeoffs between them.
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People leadership experience, including running daily meetings and developing team members' technical skills.
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Strong cross-functional collaboration with technical leads, operations, sales, and clinical stakeholders.
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Ability to translate technical AI concepts into clear training for non-technical staff.
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Preferred: familiarity with call center operations, sales frameworks, or healthcare/medical documentation.
Advanced prompt engineering, n8n workflow automation, AI output evaluation, people leadership, cross-functional collaboration, and ability to translate technical AI concepts for non-technical staff.
Key Responsibilities
- leading AI team
- managing AI prompts
- improving AI workflows
Skills & Tools
n8n, N1
Job Details
- Category: Information Technology
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Utah, United States
- Salary: USD 83,000 – 83,000 / year
- Languages: English
About Nuvia Dental Implant Center
A dental implant center that uses AI to evaluate sales calls and patient consultations. — Industry: Healthcare