Job Summary (List Format):
- Deploy and configure Now Assist AI capabilities (Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence) across customer environments.
- Translate AI Transformation Architect blueprints into actionable ServiceNow configurations, integrations, and workflows.
- Rapidly prototype and iterate on AI use cases in alignment with customer success metrics.
- Drive measurable AI adoption outcomes (e.g., active user rates, workflow automation, time-to-value).
- Collaborate closely with AI Transformation Architects to execute tailored AI adoption roadmaps, sprint plans, and go-live activities.
- Facilitate customer workshops, enablement sessions, and hands-on training to build AI literacy and encourage sustained usage.
- Identify and escalate technical, organizational, or behavioral adoption blockers and recommend targeted solutions.
- Serve as the technical subject matter expert (SME) for AI-related questions and issues throughout the customer lifecycle.
- Participate in customer meetings, executive briefings, and QBRs as an AI SME alongside architects.
- Troubleshoot, debug, and advise on configuration conflicts, data gaps, or architecture issues impacting AI activation.
- Document customer solutions, AI use case results, and lessons learned to contribute to the team's knowledge base.
- Apply critical thinking to integrate AI into work processes, enable automation, analyze AI-driven insights, and explore AI's impact on industry functions.
- Communicate technical concepts clearly to non-technical stakeholders and lead training sessions.
- Mentor junior consultants or lead technical workstreams as needed.
- Ensure compliance with enterprise AI governance, data privacy, and responsible AI practices.
- Manage data, database design, and support related concepts as required.
- Exhibit strong analytical, problem-solving, presentation, and report-writing skills.
- Operate effectively in a customer-centric, culturally diverse environment.
- Willingness to travel up to 30% annually.
- Must possess CSA (Certified System Administrator) certification.
Remote
Skills:
Analysis Skills, Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Automation, Blueprints, Communication Skills, Data Management, Database Design, Debugging Skills, Knowledge Base, Literacy, Maintain Compliance, Mentoring, Metrics, Problem Solving Skills, Prototyping, Reporting Skills, ServiceNow, Sprint Planning, Systems Administration/Management, Technical Leadership, Testing, Use Cases, Willing to Travel, Writing Skills
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Expert Technology Services