AI CRM BA with Veeva CRM (Life Sciences)
Location: REMOTE
Employment: C2C, C2H, FTE
Experience: 10–20 Years
REMOTE
Important Candidate Feedback / Rejection Trigger
Candidate does not have sufficient experience with Veeva CRM. His experience is primarily focused on Pega and Salesforce. please prioritize candidates with strong hands-on Veeva CRM experience, along with direct Life Sciences / Pharmaceutical Commercial Operations experience. Salesforce-only or Pega-heavy profiles may not be suitable unless they demonstrate substantial Veeva CRM experience.
Role Overview
WinWire is seeking an experienced Business Analyst – AI & CRM Solutions with strong Life Sciences / Pharmaceutical Commercial Operations experience. The ideal candidate will have hands-on Business Analysis experience supporting CRM transformation, customer engagement, AI, and automation initiatives.
Must-Have Skills
10+ years of Business Analysis experience
4+ years supporting CRM initiatives
Strong Life Sciences / Pharmaceutical Commercial Operations & Customer Engagement experience
Experience with Veeva CRM, Salesforce, Dynamics 365, or equivalent CRM platforms
Understanding of Generative AI, Microsoft Copilot, Conversational AI, and Automation
Requirements Gathering, Business Process Analysis & Solution Definition
User Stories, Functional Specifications & Acceptance Criteria
Stakeholder Management & Workshop Facilitation
Agile/Scrum delivery experience
UAT, Change Management, Training & User Adoption
Strong analytical, problem-solving, written and verbal communication skills
Preferred Skills
Veeva Vault / broader Veeva ecosystem
Pharmaceutical Sales / Medical Affairs / Commercial Operations
Microsoft Power Platform
Microsoft Copilot / Salesforce Einstein / similar AI platforms
Customer Engagement Analytics & Reporting
Data Governance, Master Data & CRM Integrations
AI Proof-of-Concepts and Business Case Development
Life Sciences Regulatory / Compliance exposure
Key Responsibilities
Partner with business stakeholders to understand goals, challenges and processes
Analyze CRM workflows and identify opportunities for optimization and AI adoption
Lead discovery workshops and requirements-gathering sessions
Document business requirements, user stories, process flows and functional specifications
Support CRM enhancements and AI-enabled solutions
Collaborate with Product Owners, Architects, Developers and QA teams
Define acceptance criteria and support UAT
Analyze business data and user feedback for continuous improvement
Support change management, training and adoption
Maintain requirements traceability and business/technology alignment
Prepare executive-ready summaries, recommendations and solution proposals
Act as a bridge between business and technology teams
Primary Skills Write-Up – REQUIRED
Please include the exact number of years of experience for each primary skill in both the resume and email body.
Example
Business Analysis – 12 Years
CRM – 6 Years
Life Sciences / Pharmaceutical Commercial Operations – 8 Years
Veeva CRM – 5 Years
Salesforce / Dynamics 365 – 6 Years
Generative AI / Microsoft Copilot / Automation – 3 Years
Requirements Gathering & Process Analysis – 10 Years
Stakeholder Management & Workshop Facilitation – 8 Years
Agile/Scrum – 8 Years
UAT & Change Management – 7 Years
Important: Please avoid candidates whose primary experience is in Healthcare Insurance or Surgical Manufacturing. Candidates should have direct Life Sciences / Pharmaceutical Commercial Operations / Customer Engagement experience.
Apply with an updated resume and the required skill-wise years of experience.