Description
As an Advanced Field Service Engineer (FSE) at Honeywell Aerospace, you’ll be a trusted technical expert supporting Business General Aviation (BGA) and Airline customers across the Americas. You’ll play a critical role in keeping aircraft operational, safe, and efficient by delivering high-impact avionics support—both remotely and on-site. This is a highly visible, customer-facing role where your expertise directly impacts flight operations, Aircraft on Ground (AOG) recovery, and overall customer satisfaction. Keep aircraft flying and customers confident. Join Honeywell Aerospace as a REMOTE Advanced Field Service Engineer and put your avionics expertise at the center of mission critical flight operations—solving complex challenges, supporting AOG recoveries, and making a real impact across the skies.
Responsibilities
Key Responsibilities
- Serve as the primary technical point of contact for assigned BGA and/or Airline customers
- Troubleshoot and resolve complex avionics and mechanical issues across Honeywell systems
- Provide remote support (phone/email) and on-site field service as needed
- Support AOG events and critical operational disruptions with urgency and precision
- Diagnose issues related to systems such as:
- Flight Management Systems (FMS)
- Autopilot & Displays
- EGPWS, TCAS, Radar, Radios
- SATCOM (L-Band, KA-Band) and connectivity systems
- Integrated avionics platforms (Primus EPIC, Primus APEX)
- Lead issue resolution from identification through closure, including documentation in SFDC
- Escalate and coordinate complex technical issues across engineering and support teams
- Build strong, long-term customer relationships through regular engagement and on-site visits
- Contribute to knowledge sharing, continuous improvement, and best practices across the global support network
- Participate in customer reviews, technical forums, and cross-functional project teams
- Travel to customer sites up to 25%.
Qualifications
YOU MUST