Overview
Responsibilities
Qualifications
The Admissions Support Representative provides remote support for the recruiting and enrollment of qualified students across all campuses. This role reports to the Director of Admissions Support and works closely with campus teams to assist the Admissions department in achieving its goals.
Pay Range: $22.50-33
Location: Remote
What We Offer:
Competitive Insurance: Health, vision, and dental coverage for you and your dependents
Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment
Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
Retirement Matching: 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Pet Insurance: Competitive coverage for your furry family members through ASPCA
Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered
Responsibilities
- Responsible for providing accurate information to and determining the acceptability of individuals making application to the school based upon the admissions criteria established by the school as outlined in the school catalog
- Maintain a positive, professional, and businesslike manner to clients, students, and other personnel, at all times
- Conduct virtual prospective student interviews in accordance with the outline in the “Admissions Exceptional Trust Manual” or as directed by the Director of Admissions Support and/or Enrollment Enablement Manager
- Effectively utilizes vendor resources to engage or re-engage prospective students, schedule campus appointments, and facilitate the highest level of customer service
- Effectively manages student recruitment activity through scheduled appointments, timely updates, and detailed notes in CRM
- Perform sufficient phone, text, and email outreach to schedule appointments, follow up on appointment no-shows, and maintain consistent communication for a quality student experience
- Must consistently meet or exceed the criteria set forth by the Enrollment Enablement Manger and/or Director of Admissions Support regarding admissions support activity, appointment and interview expectations, and the generation of student referrals
- Adhere to all Federal financial aid policies relating to admissions activities
- Accurately prepare, complete, and submit all required admissions documents and records in a timely manner where appropriate
- Partner effectively with campus Admissions departments/staff at the campus to support recruitment activities
- Be able to direct any student or prospective student to the school catalog on the Concorde website
- Follow only prescribed enrollment procedures authorized by the school
- Other duties as assigned
Qualifications
- HS Diploma or GED (required)
- Bachelor’s degree in business, finance, marketing or related field (preferred)
- Minimum of five (5) years of experience in admissions, enrollment, consultative sales, relationship management, customer service, or another related field (required)
- Direct experience building relationships, influencing decisions, and guiding individuals through a decision-making or enrollment process (preferred)
Skills:
- Demonstrate basic understanding of core job functions and tools
- Follow instructions and established procedures with supervision
- Participate in team discussions and training sessions
- Ask clarifying questions to build understanding
- Show openness to feedback and learning
- Use standard software tools (e.g., Microsoft Word, Excel) at a beginner level
- Maintain focus on assigned tasks and meets basic deadlines
- Demonstrate curiosity and willingness to develop new skills
- Follow structured guidance to complete assigned work
- Builds strong customer relationships and delivers customer-centric solutions
- Achieves results consistently, even in tough circumstances
- Develops and delivers multi-mode communications tailored to diverse audience needs
- Seeks new growth opportunities and challenges through formal and informal development channels
Able and willing to:
- Communicate, think, learn, and reason
- Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
- Safely ambulate and/or maneuver when on-site at Company locations
- Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
- Ability to use good judgment, problem-solving and decision-making skills
- Ability to maintain confidentiality and manage sensitive information with discretion
- Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
- Ability to gain, understand and apply information and data as it relates essential functions of the position
- Ability to foster long-term relationships with stakeholders
- Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
- This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation.
- No travel required
HS diploma or GED required; 5+ years in admissions, enrollment, sales, relationship management, or customer service required; bachelor's degree preferred; basic computer skills with Microsoft Word and Excel.
Key Responsibilities
- conducting interviews
- managing recruitment
- providing customer service
Skills & Tools
Microsoft Word, Microsoft Excel, CRM
Job Details
- Category: Customer Service
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 46,800 – 68,640 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Tuition reimbursement
- Retirement plan
- Generous parental leave
About Concorde Career Colleges
A career college providing education and training programs. — Industry: Education