The Admissions Coordinatoris responsible to assist potential clients and families to access services within The Raleigh House. Critical skills for the role include communication, motivational interviewing, being able to resolve barriers to treatment, online tracking, and planning for financial and healthcare reimbursement. This position uses online CRM software, and is involved in motivating change, and "closing” sales based on precedents and established guidelines.
The Admissions
Coordinator must demonstrate exceptional professionalism and boundaries.
It is the responsibility of all staff to facilitate and assure the highest possible standard of care, value, and service to clients and families, peers, and the organization.
Essential Functions
Greet potential clients by phone, providing information on treatment options with accuracy and sensitivity;
Screen for client appropriateness to Raleigh House and make referrals that best support client resources and needs;
Obtain and review Verification of Benefits for insurance clients; assist in providing explanations regarding benefits and their use to clients/families;
Secure payments for services in collaboration with billing departments;
Document all processes of steps of the sale in the CRM database;
Generate leads and manage the pipeline of potential admissions;
Coordinate admissions with Intake Coordinator and conduct admission intakes as needed;
Maintain detail notes and updates to the ensure pipeline management is current;
Use Motivational Interviewing and sales pipeline management skills;
Consult with Director regarding all admitting clients, including their special needs, cultural preferences, risk-level, collateral issues, and logistics;
Advise clients and families, in advance, about policies; assist clients and families to navigate admission processes; and
Participate in daily standup meetings with the team and monthly, or more often, individual meetings with the supervisor.
All Staff Functions Included in this Role
Demonstrate Raleigh House’s Mission and Values in the workplace and when representing The Raleigh House in the community and professional settings;
Maintain communication with all departments about observed dynamics, behavior, events, and issues;
Complete required documentation in a timely and satisfactory manner;
Read and acknowledge communication, including email, during each shift;
Participate in safety drills and provide effective leadership in emergencies;
Comply with The Raleigh House of Hope’s Policy/Procedures and Employee Handbook;
Adhere to regulations and guidelines set forth by Colorado’s Office of Behavioral Health (OBH), Joint Commission (JC), and National Association of Addiction Treatment Providers (NAATP);
Comply with confidentiality and clients’ rights regulations;
Comply with workplace boundaries and gossip guidelines;
Comply with communication practices and policies, including the hierarchy of notification in an emergency;
Complete All Staff Essential Learning assigned in Paycom Learning within 7 days of hire, unless otherwise directed
Complete Core Competencies training(s) within 14 days of hire;
Complete additional assigned training and certifications by assigned due dates;
Meet with Supervisor on assigned/prescribed schedule, including staff meetings, special meetings and trainings, and Weekly Work Update sessions; and
Complete data submission for KPMs and other updates as assigned.
Minimum Education and Experience
Education: Bachelor’s degree in Social Science related field, preferred
Experience in sales; knowledge of sales platforms
Valid driver’s license or State ID, required, all positions
Experience with treatment facilities and/or addictions and mental health populations, preferred
Prohibitions: active addiction, use of elicit substances (including THC) at any time during employment, current sponsorship of a current or former (less than 1-year post RH treatment) client
Working Conditions
While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing, and repetitive motions
Must be able to lift, carry, and balance up to 50 pounds (100 pounds with assistance)
May include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching
On-call or overnight work assignments may be required