Admissions Care Coordinator
7am - 3:30 pm | Remote
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.
Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of 30,000 patients daily.
We are on a mission to remove all barriers to recovery and transform individual, families, and communities with treatment that works.
Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.
As a Admissions Care Coordinator, you are responsible for the timely response to call center inquiries. You will be facilitating and coordinating the admission of those seeking treatment at a Pinnacle Treatment Centers facility.
Requirements:
- High school or GED Required.
- Proficiency in Microsoft Excel and Office
Preferred:
- 1 or more year(s) of experience in substance abuse/mental health field.
- Call Center experience.
- Experience and/or knowledge of the treatment industry.
- Ability to connect and empathize with patients and families seeking treatment.
- Experience working with a team setting.
Responsibilities:
- Receive and process inbound inquiries from phone, email, and chat.
- Assess potential patients’ treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs.
- Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner.
- Understand patient’s insurance eligibility and benefits.
- Determine patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.
- Collect patients’ financial responsibilities, including deductibles, copays, coinsurance and out of pocket.
- Work with Pinnacle Treatment Centers to locate available beds and schedule admissions.
- Coordinate admissions schedules and sets up patient transportation as needed.
- Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient.
- Ability to work cohesively with others while maintaining personal tasks.
- Ability to adapt and change focus to new tasks or goals.
- Ability to negotiate or overcome barriers.
- Attentive documentation skills.
- Demonstrate excellent interpersonal communication skills.
- Ability to motivate those seeking treatment.
- Accurate and fast computer skills
- Benefits:
- 18 days PTO (Paid Time Off)
- 401k with company match
- Company sponsored ongoing training and certification opportunities.
- Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
Join our team. Join our mission.
High school/GED required; proficiency with Microsoft Excel and Office; strong interpersonal, documentation, and customer-service skills; experience in behavioral health or call centers preferred.
Key Responsibilities
- receiving inquiries
- assessing patients
- documenting assessments
Skills & Tools
Microsoft Excel, Microsoft Office
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Mount Laurel, New Jersey, United States
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About Pinnacle Treatment Centers
A national provider of addiction treatment services focused on removing barriers to recovery and transforming lives and communities. — Industry: Healthcare