Administrative Technician III E16C
This position is located in Oklahoma City, Oklahoma.
Annual Salary: $34,999.65 plus full state employee benefits
Job related travel is occasional. - Must possess a valid driver's license and must maintain required car insurance.
Days worked will be Monday through Friday, with 8hr shifts between 8:00 AM - 5:30 PM.
Minimum Qualifications:
Requirements at this level consist of 24 months of clerical office experience; or an equivalent combination of education and experience
Job Responsibilities:
This position is a full-time virtual setting.
Answer incoming calls to assist customers with inquiries; answering general questions, entering and retrieving client information as needed.
Answer incoming phone calls to assist customers with questions, inquiries, and trouble-shooting issues pertaining to Electronic Benefit Card (EBT) for SNAP and Childcare.
Ability to triage calls and transfer to appropriate program area as needed.
Provide a high level of customer service to both internal and external, ensuring that inquiries
and concerns are handled professionally and in a timely manner.
Demonstrate the ability to handle difficult situations with respect and courtesy.
Participate in individual and staff conferences.
Must attend all mandatory trainings associated with the position.
Have the ability to multi-task, write, present, and interpret information in a clear, concise, and organized manner.
Maintain compliance with Adult and Family Services business processes, policies, and standards.
Performing various backup duties as required.
Preference may be given to applicants who are bilingual.
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If you have questions, please contact DHS.Careers@okdhs.org
OKDHS is a Fair Chance Employer.
This is a position in the Oklahoma Civil Service.
Announcement #: 26-JD252
83004144/JR