- Manage and maintain relationships with recurring clients, ensuring high levels of service and satisfaction.
- Engage with new and existing clients to identify service needs and close sales opportunities.
- Support sales efforts for specialized services, including termite jobs and environmental assessments.
- Respond to inbound inquiries from multiple communication channels.
- Coordinate and manage daily service routes and technician schedules.
- Schedule appointments for inspections and services, including mold and lead inspections.
- Arrange emergency service requests as needed.
- Assist in coordinating technician resources across teams.
- Provide operational support to leadership as needed.
- Assist in managing and supporting the Chinese CSR team.
- Create, update, and maintain training materials for team members.
- Manage and resolve service tickets through CRM systems (e.g., HubSpot).
- Prepare and compile reports, including XRF and Local Law filings.
- Support compliance-related processes such as Local Law 69 and Local Law 55 requirements.
- Track and manage recurring compliance clients.
- Generate and send invoices to clients.
- Track payments and follow up on outstanding balances.
- Occasionally coordinate in-person payment collection when required.
- Facilitate communication between internal teams to ensure seamless service delivery.
- Coordinate resource sharing and job support between departments.
- Act as the primary liaison between clients, schedulers, and technicians.
- Handle client communications via phone, email, and occasional in-person interactions.
- Address billing inquiries and follow up on past-due invoices.
- Maintain detailed records of client interactions and outstanding balances.
Hard Requirements:
- Previous experience in client management, account management, operations coordination, customer service, or a similar role.
- Strong experience communicating directly with clients and customers.
- Excellent written and verbal English communication skills.
- Strong organizational and multitasking abilities.
- Ability to coordinate multiple schedules, teams, clients, and priorities.
- Strong follow-up skills and attention to detail.
- Comfortable handling billing inquiries, invoices, and payment follow-ups.
- Experience using CRM systems; HubSpot experience is an advantage.
- Comfortable working independently and taking ownership of assigned responsibilities.
- Strong problem-solving and communication skills.
- Ability to work effectively in a fast-paced, service-oriented environment.
- Must have grown up in the United States, Canada, or the United Kingdom.
- Open to expatriates who have relocated abroad and are currently working or living remotely.
- Must be comfortable communicating with North American clients and working within North American business processes.
- Previous experience in construction, restoration, environmental services, or a related industry.
Schedule:
HOURS/WEEK:
- 40 Hours/Week
- Monday-Friday 9:00AM-8:00PM EST
- Should be open to schedule including weekends and holidays
Offer and Benefits:
- Weeks 1–8: $8 USD/hour
- Weeks 9-16: $9 USD/hour
- Weeks 17 onwards: $10 USD/hour
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