Administrative Assistant
Job Summary
One Workforce Global is seeking a skilled Administrative Assistant to join our growing team. This role plays a critical part in supporting the daily administrative operations of a healthcare practice by serving as a primary point of contact for prospective and existing clients. The ideal candidate is highly organized, customer-focused, detail-oriented, and capable of managing multiple administrative responsibilities while delivering a professional and compassionate client experience.
Key Responsibilities
- Answer incoming calls and respond to client inquiries professionally and efficiently
- Schedule, reschedule, and cancel appointments based on provider availability and practice guidelines
- Assist prospective clients through the intake and onboarding process
- Gather, verify, and maintain accurate client demographic, insurance, referral, and intake information
- Coordinate communication between clients, providers, and administrative team members
- Monitor voicemail, email, and other communication channels to ensure timely follow-up
- Maintain accurate records within electronic systems and scheduling platforms
- Escalate urgent, sensitive, or clinical concerns to the appropriate team members while maintaining confidentiality
Must-Have Skills
- Administrative Support & Office Coordination
- Appointment Scheduling & Calendar Management
- Customer Service & Client Relations
- Healthcare Intake & Documentation Management
- Phone and Email Communication Excellence
- HIPAA Compliance & Confidentiality Practices
- Organization, Multitasking & Time Management
- Problem-Solving & Attention to Detail
Experience & Qualifications
- Minimum 2+ years of administrative, customer service, healthcare support, receptionist, or patient coordination experience
- Experience in healthcare, mental health, behavioral health, counseling, or similar service-based industries preferred
- Experience working with U.S.-based clients, patients, or healthcare teams
- Strong written and verbal English communication skills
- Proficiency in scheduling software, electronic health records (EHR), CRM systems, and Microsoft Office or Google Workspace
- Ability to manage multiple priorities in a fast-paced remote environment
- Strong judgment and ability to appropriately escalate client concerns when necessary
Preferred Qualifications
- Experience supporting behavioral health, psychology, counseling, or therapy practices
- Knowledge of healthcare administrative workflows and client intake processes
- Familiarity with HIPAA regulations and healthcare privacy standards
- Experience with remote administrative support and virtual client services
- Background in high-volume customer service or patient-facing environments
- Experience coordinating communication across multidisciplinary teams
Work Arrangement
- Remote Position
- Full-Time
- Amenable to work with shifting hours, primarily aligned with U.S. time zones
Why Join One Workforce Global?
- Competitive salary package
- HMO coverage
- Work-life balance
- Supportive and growth-oriented work environment
Join One Workforce Global and become part of a dynamic healthcare support team dedicated to delivering exceptional client experiences. If you are a proactive, dependable professional who enjoys helping people, excels at organization, and thrives in a remote environment, we encourage you to apply and grow your career with us.
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