Description
Administrative Support Specialist (Full Time)
Keep the case process moving, and be the person our team counts on.
At IMA, every case depends on a team that is organized, responsive, and detail-minded. As an Administrative Support Specialist, you’ll work side by side with our Case Coordinators to keep referrals running smoothly from intake to final report. The salary for this position is $22 an hour.
What your day looks like
Set up new cases in our case management system and support Case Coordinators with referrals
Guide draft and final reports through quality review
Follow up with doctors for signed consent forms and invoices
Prepare documents for evaluating experts and obtain raw data
Support Medical Director Reviews, Initial Claims Reviews, and other review products
Answer incoming calls and connect people with the right team member
Process incoming faxes and keep case files organized
Step in to back up fellow Administrative Support team members
What you’ll need
High school diploma or GED
Working knowledge of Adobe Acrobat, Word, Excel, and Outlook
A customer service mindset and a drive to exceed expectations
Familiarity with case management systems, or the ability to learn quickly
It’s a plus if you have
Administrative or insurance claims experience
Knowledge of disability insurance
Strong multitasking skills and comfort in a fast-paced environment
Excellent written and verbal communication
Why you’ll like it here
You’ll join a collaborative team that values teamwork, safety, and respect. You’ll build real expertise in the claims and case management process, working with a team that relies on you.
Ready to apply? Send your resume today. We’d love to hear from you.
Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services.
Our Payer Services
Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets.
Our Clinical Research
Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.