About Places You’ll Go Therapy
Places You’ll Go Therapy is a dedicated home health agency providing occupational, physical, and speech therapy services to individuals with developmental disabilities throughout Arizona.
Our board-certified and state-licensed therapists are committed to providing high-quality, compassionate care to our patients and supporting the families we serve.
Check out our website at pygtherapy.com
As our organization continues to grow, we are seeking a highly organized, dependable, and customer-focused Administrative Assistant to support our clinical and administrative operations.
Position Summary
- The Administrative Assistant will provide administrative support to our therapy team and assist with the day-to-day operations necessary to keep patient services running smoothly.
- This position will have a strong focus on insurance verification, therapy authorizations, patient intake, data entry, billing support, and customer service.
- The ideal candidate is highly organized, detail-oriented, comfortable working independently, and able to manage multiple priorities while maintaining a high level of accuracy.
- Because this position interacts regularly with families, therapists, insurance representatives, and other stakeholders, exceptional customer service and professional communication are essential.
- This position will initially be temporary, with the potential to transition to a regular full-time W-2 position based on performance, business needs, and successful completion of the temporary period.
- Conversion to full-time employment is not guaranteed.
Essential Duties & Responsibilities
- Manage a generalized inbox and appropriately route questions and requests.
- Provide professional, friendly, and timely communication to parents/guardians, patients, therapists, insurance representatives, and other stakeholders.
- Verify patient insurance information with parents/guardians and insurance companies.
- Assist with gathering required patient intake forms and documentation.
- Complete and maintain authorizations required for therapy services to occur.
- Submit authorization requests and required documentation to insurance companies and/or funding sources.
- Track authorization status, expiration dates, approved units, and other authorization requirements.
- Follow up proactively on pending, expiring, or incomplete authorizations to help prevent interruptions or delays in therapy services.
- Ensure required authorizations are active and in place before therapy sessions occur.
- Communicate authorization issues or potential service interruptions to the appropriate team members.
- Enter patient goals and other information accurately into Electronic Medical Records (EMR) software.
- Correct data issues within existing applications and maintain accurate patient records.
- Submit claims to insurance companies for reimbursement.
- Assist with billing and other administrative processes as needed.
- Maintain confidentiality and appropriately handle sensitive patient and insurance information.
- Prioritize and complete tasks within established deadlines.
- Work independently while maintaining consistent communication with the administrative and clinical teams.
- Perform additional administrative duties as assigned.
Customer Service Expectations
- Excellent customer service is a core requirement of this position.
- The successful candidate must be:
- Friendly, professional, and approachable.
- Responsive and timely when communicating with families and team members.
- Patient and compassionate when assisting families with questions or concerns.
- Comfortable communicating with individuals who may be frustrated or have questions regarding insurance, authorizations, or therapy services.
- Solution-oriented and able to appropriately escalate issues when necessary.
- Able to represent Places You’ll Go Therapy professionally in every interaction.
Qualifications
- High school diploma or equivalent.
- 60+ words per minute typing speed.
- Proficiency with Microsoft Office, including Word, Excel, and Outlook.
- Excellent organizational and time-management skills.
- Strong attention to detail and accuracy.
- Strong written and verbal communication skills.
- Excellent customer service and interpersonal skills.
- Ability to prioritize multiple tasks and meet deadlines.
- Strong problem-solving skills.
- Ability to work independently in a remote environment.
- Ability to learn new software, systems, and processes quickly.
- Ability to maintain confidentiality and handle sensitive information appropriately.
Preferred Qualifications
- Previous experience as an administrative assistant or in a similar administrative role.
- Previous healthcare or medical office experience.
- Experience with insurance verification, authorizations, or medical billing.
- Experience communicating with insurance companies or healthcare funding sources.
- Experience working with Electronic Medical Records (EMR) systems.
- Experience working in a fast-paced healthcare environment.
What We're Looking For
- We are looking for someone who takes ownership of their work, follows through on responsibilities, communicates well, and genuinely enjoys helping others.
- The right candidate will be comfortable balancing detailed administrative work with frequent communication and customer-service responsibilities.
- Accuracy, reliability, responsiveness, and professionalism are extremely important in this role.
Employment Opportunity
- This position is initially offered on a temporary basis with the potential to transition to a regular full-time W-2 position based on successful performance, business needs, and overall fit with the organization.
- Successful performance will include demonstrated proficiency in administrative responsibilities, authorization management, communication, reliability, accuracy, and exceptional customer service.
- Places You’ll Go Therapy LLC is an equal opportunity employer.