Who we are
- Make a meaningful impact on the employee experience.
- At Vetcor, our people are at the heart of everything we do.
- We believe in creating a supportive workplace where employees feel heard, valued, and equipped to succeed.
- We are a community-centric veterinary services company supporting more than 900 practices across the U.S. and Canada.
- We’re looking for an ADA & Employee Relations Specialist who brings empathy, sound judgment, and strong HR expertise to complex employee situations.
- In this role, you’ll help employees and leaders navigate workplace accommodations while ensuring a consistent, thoughtful, and well-documented process.
- You’ll serve as a trusted resource to employees, managers, and HR partners, helping balance individual needs with business and operational considerations.
- This is an opportunity to make a meaningful difference in the employee experience while strengthening our accommodation practices across a geographically dispersed organization.
What You’ll Do
- Lead the Workplace Accommodation Process
- Manage ADA accommodation requests from initial intake through evaluation, determination, implementation, and follow-up.
- Facilitate the interactive process with employees and managers to explore reasonable workplace accommodations.
- Review medical documentation and follow up with employees when additional information or clarification is needed.
- Partner with Operations and HR leadership to understand essential job functions, operational needs, and potential accommodation options.
- Prepare clear, professional communications regarding accommodation decisions, requests for information, extensions, and reassessments.
- Monitor active accommodations, maintain accurate and confidential records, and coordinate reassessments as appropriate.
- Partner with Employees and Leaders
- Provide guidance to managers on implementing approved accommodations and understanding their ongoing responsibilities.
- Collaborate with Leave of Absence, Employee Relations, and other HR partners when accommodations intersect with medical leave, return-to-work situations, attendance, performance concerns, or other employment matters.
- Provide HR Generalist guidance on employee relations, company policies, workplace concerns, and other HR matters as needed.
- Approach sensitive employee situations with empathy, professionalism, discretion, and sound judgment.
- Strengthen Processes and Best Practices
- Identify trends, process gaps, and opportunities to improve accommodation practices.
- Help develop and maintain ADA procedures, forms, templates, training materials, and internal resources.
- Support training and education for managers and HR partners on the ADA, the interactive process, and workplace accommodations.
- Stay current on developments and best practices related to workplace accommodations, leave administration, and employee relations.
What You’ll Bring
- At least 5 years of progressive HR Generalist experience, including exposure to employee relations, workplace accommodations, leaves of absence, or other complex employee matters.
- Demonstrated knowledge of HR practices and employment laws, including the Americans with Disabilities Act (ADA) and related accommodation requirements.
- Experience working directly with employees and managers on confidential and sensitive workplace matters.
- Strong written and verbal communication skills, including the ability to explain complex or sensitive information clearly and professionally.
- Excellent organizational, documentation, case-management, and follow-up skills.
- Strong critical-thinking and problem-solving abilities, with the confidence to evaluate information objectively and determine when additional information is needed.
- The ability to manage multiple cases and competing priorities while maintaining accuracy, accountability, and attention to detail.
- A collaborative, employee-focused approach that balances individual needs with company policies and operational considerations.
- Proficiency with Microsoft Office applications and experience using HRIS or case-management systems.
- The ability to work independently and exercise sound judgment in a fully remote environment.
Why This Role Matters
- This role helps create a workplace where employees receive thoughtful consideration and leaders have the guidance they need to navigate complex situations.
- Your work will help support a fair, consistent, and well-documented accommodation process while contributing to a positive employee experience across our organization.
Work Environment
- This is a fully remote position requiring a professional and confidential work environment suitable for handling sensitive employee, medical, and employment-related information.
- Collaboration takes place through virtual meetings, email, telephone, and other company communication platforms.
- Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the role.
What’s in it for you
- Vetcor is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
Where we are
- About Vetcor
- Established in 1997, Vetcor is a community-driven veterinary services company supporting more than 900 practices across the United States and Canada.
- What makes Vetcor special is our people-first approach.
- Our practices are empowered to stay true to their unique culture and the communities they serve, while benefiting from the strength, resources, and collaboration of a larger network.