Description and Requirements
At the University of Phoenix, we are committed to the future of work by providing a fully remote, work-from-home environment. This strategy enables us to attract top talent nationwide. Are you looking for a rewarding and fulfilling position that offers challenging work and the opportunity to make a significant impact while collaborating with a team of fun, innovative individuals? Would you prefer to work with an organization that positively contributes to the world? If so, we would love to hear from you!
Are you searching for a rewarding, fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If so…we would love to hear from you!
About Us
University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which hopefully you share) are: Brave. Honest. Focused.
Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring – and learning from – those who share our passion to help others achieve their educational aspirations.
We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.
About the Position:
A Tribal Operations Specialist is a primary contact for all students and Enrollment staff regarding tribal employer service agreements, tribal scholarship funding and all resources related to services and benefits available to University of Phoenix Tribal affiliated students. An individual assists new and current tribal students with enrollment and funding processes and coordinates with internal teams to assist tribal students with unique circumstances. A Tribal Operations Specialist maintains accurate and timely student records to ensure other University employees have needed information regarding Tribal students and their progression.
What You’ll Do:
1. Assist new and/or current students with tribal enrollment and/or funding processes, including all steps required for tribal clearance, in accordance with Tribal Operations Policies and tribal requirements; ensure timely completion to meet tribal deadlines. Collaborate with non-traditional teams such as Re-Entry, Alumni, Single Course and Military to process tribal benefits with unique circumstances.
2. Serve as a primary point of contact for Enrollment staff to ensure efficient, accurate and timely processing of all required activities for both student and enrollment representatives.
3. Remain current on all business and tribal partnership promotions, discounts and scholarships that are available to tribal students to ensure students maximize their potential benefits.
4. Accurately notate student record to reflect the current and next steps as the student moves through the tribal process, allowing others to follow student progression with little or no firsthand knowledge of the tribal process.
5. Consistently implement daily and weekly processes related to the Tribal Retention Strategy that mitigates potential education barriers. Be able to travel as needed to attend Tribal conferences, tradeshows and college fairs for business development.
6. Perform other duties as assigned or apparent.
NOTE: The primary accountabilities above are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed above. Specific goals or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager.
Supervisory Responsibilities
None
MINIMUM EDUCATION AND RELATED WORK EXPERIENCE:
• High school diploma or GED
• Three (3) years of experience in higher education or tribal scholarship processing
ADDITIONALQUALIFICATIONS:
• Bachelor’s Degree
• Strong computer skills including intermediate knowledge of MS Office, Outlook, and SharePoint
• Advanced knowledge of systems and processes related to tribal scholarship funding
• Exceptional organization, excellent written and verbal communication skills, timely follow up and superior customer service skills necessary to process tribal student accounts accurately
• Ability to collect, analyze and interpret data, including policies and procedures, to troubleshoot and solve potential issues related to tribal funding and benefits
• Ability to collaborate in a fast-paced team environment with strong interpersonal and communication skills
#LI-SM1
University of Phoenix is an Equal Opportunity employer.
If you are an active-duty military member seeking employment when off-duty, compliance with Department of Defense Joint Ethics Regulation, 5500-7-R, is required prior to starting employment with University of Phoenix. You are advised to contact your base Judge Advocate General to seek such approval and answer any questions.
Pay Range
The hourly pay rate range is $19.33 (minimum), $26.97 (midpoint), and $34.62 (maximum). The annualized amount, not including eligible overtime pay, is $40,200 (minimum), $56,100 (midpoint), and $72,000 (maximum).*
*Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget. Compensation above the midpoint is generally associated with experienced, long-tenured employees who have demonstrated sustained performance and expertise in the role.
Your work is critical to helping adult learners achieve their dreams, and we’re committed to rewarding you for your efforts. We offer a competitive, comprehensive total rewards package designed to help you achieve your health, financial, educational and work-life balance goals.
Full-time employees are eligible for:
- Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
- Competitive 401(k) employer match;
- Substantial tuition discount for you and eligible dependents; and,
- A generous time off package, including paid vacation, sick time and company holidays.*
*For more details around paid time off benefits, please click here.
Application Deadline is 08/25/2026.
High school diploma or GED and 3 years of higher education or tribal scholarship processing experience. Requires MS Office, Outlook, and SharePoint skills, organization, communication, customer service, and data analysis abilities.
Key Responsibilities
- assisting students
- processing scholarships
- maintaining records
Skills & Tools
Microsoft Office, Microsoft Outlook, Microsoft SharePoint
Job Details
- Category: Administrative & Clerical Support
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Phoenix, Arizona, United States
- Salary: USD 40,206 – 72,009 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Tuition reimbursement
- Retirement plan
About University of Phoenix
A higher education institution helping adult learners achieve their educational aspirations. — Industry: Education