Accounts Receivable
Collections Coordinator Specialist
Location: 100% Remote
Job Summary
The Accounts Receivable Specialist is responsible for managing a large portfolio
of customer accounts to minimize outstanding receivables and optimize cash
collections. This individual will inherit one of the organization's highest
revenue portfolios, consisting of approximately 300+ customer accounts,
including national accounts with hundreds of locations across the country.
The portfolio currently includes more than $2 million in past due balances and
approximately $2 million in active receivables. This role partners closely with
customers and internal teams to resolve payment issues, investigate account
discrepancies, and ensure timely resolution of outstanding balances.
Role & Responsibilities
Review accounts receivable aging reports and prioritize collection efforts
based on account risk, outstanding balances, payment history, and collection
trends.
Manage a portfolio of 300+ customer accounts.
Drive collection activities on more than $2 million in past due balances.
Proactively investigate and resolve payment delays, billing disputes, invoice
discrepancies, deductions, short payments, unapplied cash, and timecard
issues.
Partner with internal teams to identify and resolve barriers preventing
payment.
Communicate directly with customers and internal stakeholders to resolve
billing and collection issues.
Review and apply remittances accurately.
Manage and respond to ServiceNow tickets while supporting team queues.
Prepare and maintain reports on delinquent accounts, collection activities,
payment trends, dispute status, and portfolio performance.
Collaborate with Operations, Billing, Sales, Finance, and other
cross-functional teams to resolve account issues.
Escalate issues when necessary and communicate account status, timelines, and
collection strategies effectively.
Maintain accurate account records and collection notes.
Build and maintain positive customer relationships while balancing effective
collections with customer service.
Required Experience
5+ years of Accounts Receivable and Commercial Collections experience.
Strong B2B collections background.
Experience managing large customer portfolios.
Experience reviewing and working AR aging reports.
Experience resolving invoice disputes, billing discrepancies, deductions, and
payment delays.
Ability to work independently in a high-volume environment.
Excellent written and verbal communication skills.
Technical Skills
Advanced Excel skills including:
Pivot Tables
VLOOKUP
XLOOKUP
Data analysis and reporting
ERP experience:
Lawson preferred
Oracle, SAP, or comparable ERP systems
Experience with collections/account management systems.
Radius experience preferred.
ServiceNow experience preferred.
Preferred Education
Associate degree in Accounting, Finance, Business Administration, or a
related field preferred.
Equivalent combination of education, training, and relevant experience will
be considered.
Key Competencies
Strong analytical and problem-solving skills.
Ability to prioritize competing demands and manage a high-volume workload.
Proven ability to drive collections and reduce aged receivables.
Strong customer service orientation.
Excellent organizational and follow-up skills.
Ability to build relationships internally and externally.
Comfortable presenting account status, timelines, and collection strategies
to leadership.
Detail-oriented with strong documentation skills.
Preferred Candidate Profile
Commercial/B2B collections experience is required.
Experience managing enterprise or national accounts is highly preferred.
Experience owning large-dollar AR portfolios.
Comfortable handling escalations and complex account issues.
Strong partnership mindset and team-oriented approach.
Able to navigate multiple systems and work cross-functionally to drive
resolution.
Join our Team!
High EQ/High IQ team
Comprehensive Medical, Dental, Vision & Pet Insurance
benefits starting on the first of the month following hire date
8 Paid Holidays per year
2 Floating Holidays per year
Paid Time Off
401(k)
Wellness Program
Parental Leave
The anticipated hourly pay rate for this position is starting $21.00 This range
does not include any other compensation components or other benefits that an
individual may be eligible for. The actual base salary offered depends on a
variety of factors, which may include as applicable, the qualifications of the
individual applicant for the position, years of relevant experience, specific
and unique skills, level of education attained, certifications or other
professional licenses held, and the location in which the applicant lives and/or
from which they will be performing the job.
EmployBridge offers a competitive benefits package which includes
Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and
holidays, a wellness program, and incentive programs. We also offer a variety
of career paths and encourage promotion from within.
Employbridge is an Equal Opportunity Employer committed to diversity and
inclusion. All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, age, marital status, disability, military or veteran
status, genetic information, or any other characteristic protected by federal,
state or local laws.