About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
We are seeking a detail-oriented, highly analytical Accountant (Tax Support) based in the Philippines to join our remote client operations team. In this role, you will act as the second-line technical escalation point for US-based clients, business owners, and accounting professionals.
You will handle elevated support queries related to US federal and state tax rules, bookkeeping adjustments, financial statement reporting, and software integrations. The ideal candidate possesses strong experience in US tax preparation or accounting, excellent written and spoken English, and a proven track record of solving technical client requests.
Duties and Responsibilities:
Technical L2 Escalations: Resolve complex tax, accounting, and software support tickets escalated from Tier 1 support agents within defined SLA timelines.
US Tax Guidance & Troubleshooting: Assist clients with queries regarding US Federal and State tax forms (e.g., Form 1040, 1065, 1120, 1120-S, 1099s, W-2s, and sales tax compliance).
General Ledger & Reconciliation: Guide clients on bank reconciliations, journal entry adjustments, Chart of Accounts setup, and financial statement review (P&L, Balance Sheet, Cash Flow).
Software Support: Provide technical support for cloud accounting tools (e.g., QuickBooks Online, Xero) and specialized US tax software (e.g., Drake, UltraTax, ProConnect, Lacerte, or internal tax platforms).
Client & Internal Communication: Communicate clearly via email, live chat, or screen-share calls with US clients and accounting teams to resolve technical issues.
Process Documentation: Identify common client pain points, create Knowledge Base (KB) articles, and mentor Tier 1 support agents on US tax and accounting best practices.
Qualifications:
US Tax Knowledge (Crucial): Minimum of 2–3 years of direct experience in US tax prep, US bookkeeping, or US accounting support.
Technical Accounting Skills: Solid understanding of GAAP principles, general ledger accounting, payroll tax basics, and sales tax fundamentals across different US states.
Software Proficiency: Hands-on experience with US accounting platforms (QuickBooks Online, Xero) and standard tax software platforms.
Communication: Exceptional verbal and written English skills suitable for communicating professionally with US-based clients.
Problem-Solving: Strong analytical abilities to debug accounting discrepancies and software glitches independently.
Education: Bachelor’s Degree in Accountancy, Finance, or a related field. CPA, EA (Enrolled Agent), or QuickBooks Certification is a major plus.
Remote Setup: A dedicated home office space free from background noise.
Hardware & Connectivity: High-speed internet connection (minimum 50 Mbps main line) with a back-up internet connection option.
Shift Flexibility: Willingness to work aligned with US business hours (Night Shift in Philippine Standard Time / PHT).
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