Brief Description
Client Engagement
Cultivate and maintain positive client relationships
Identify growth opportunities and develop proposals and budgets with leadership
Lead and/or support calls with client and MLR, faculty, and/or content experts regarding content and direction
Ensure client expectations are met or exceeded and provide direction to the support team on all aspects of project management, overall project plan, objectives, achievements, and deliverables
Provide strategic and tactical insights to clients
Stay updated on client products, industry trends, and market changes
Leverage the Petauri core values in all interactions by fostering a culture of leadership, partnership, professionalism, innovation, integrity, accountability and quality
Cross-Functional Collaboration
Assist team to support the development of new business initiatives, identifying opportunities for organic growth within your assigned account (as requested)
Manage team communications and project status updates
Act as the lead contact for assigned client projects
Review status/contact reports to client after each client contact
Serve as a role model for junior account staff
Support client service efforts by handling projects, collaborating with internal teams (project management, creative, etc.) to develop timelines, communicate achievements and identify possible red flags in projects
Lead internal meetings across departments and other key personnel to discuss project status as required
Drive the daily activities of a project by overseeing project scope, changes, and roadblocks within timelines and budgets
Coordinate strategic and business planning meetings with key stakeholders
Financials
Manage projects by leveraging approved internal project briefs, proposal templates, and budget tools
Develop client proposals, budgets and reconciliations and monitor budget including direct and labor costs; checking for out of scope items and hours
Partners with relevant team members to meet financial deliverable dates for estimates, invoices, and budgets
Leadership
Depending on size of team, potential for management and supervision of colleagues
Conduct performance reviews, prepare development plan, and set goals for direct reports as applicable Process
Understand and operate within established client and agency processes
Requirements
Bachelor’s degree with a concentration in marketing, communications, or related field; or the equivalent combination of education and/or relevant work experience.
3+ years of pharmaceutical agency experience including the MLR process, (medical-legal-regulatory) review and direct client contact and experience in writing SOWs and project briefs
Hands on experience with clients’ on-line submission systems (i.e., Veeva) for medical-legal-regulatory reviews
Pharmaceutical drug launch experience (preferred)
Proficient in Microsoft Word, Excel, PowerPoint, Outlook
Digital project management system experience
Ability to travel for onsite meetings (as requested)
Summary
The Account Supervisor (AS) is a primary client liaison. The AS will also contribute to the growth and development of the team. Employees may be required to perform other duties as assigned.
About Petauri Certified as a 2026 Great Place to Work®, Petauri takes pride in having a culture rooted in trust, collaboration, and a strong sense of community. We seek to attract individuals from a wide range of backgrounds, experiences, and perspectives to join us in our mission of improving patient outcomes by accelerating access to life changing healthcare innovations.
A global healthcare consulting and solutions organization, Petauri brings together decades of experience across market access, evidence generation, medical communications, commercialization strategy, and policy to help life sciences organizations navigate complex healthcare challenges with clarity, integrity, and impact.
About Petauri Kinect
Petauri Kinect is the only agency in the market 100% focused on health systems. As leaders in the field, the team supports life science manufacturers with unparallel expertise in building markets and optimizing adoption of life science products through strategic health engagement to deliver not just deep insight but transformative understanding.