Job Details:
- Level: Entry
- Job Location: REMOTE 2026 - Wilmington, OH
- Salary Range: Undisclosed
- Job Shift: Day
- Job Category: Admin - Clerical
EMSAR is looking for an Account Service Administrator who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. The Account Service Administrator will support the company's mission, vision, and values. Seeking a talented and competitive Account Service Administrator that thrives in an evolving, exciting environment. The successful candidate will have an interest in accuracy, be a conscious communicator and have an appetite for learning, listening and questioning.
Responsibilities:
- Work order creation, dispatching and closure processes for designated client(s).
- Follow-up on dispatched calls, make sure they are scheduled appropriately and if needed, parts are ordered and tracked.
- Routinely tracked and reported on work orders.
- Provide work planning and scheduling for multi-functional work team in accordance with established processes and procedures.
- Communicate with clients to collect service requirements and schedule services.
- Coordinate scheduling of services provided by OEMs and third-party vendors.
- Provide logistical coordination between customers and EMSAR field service team to ensure parts, test equipment and other necessary components for service are ordered, shipped and received.
- Maintain customer asset management, inventory, and/or CMMS software systems as applicable for service operations.
- Compile, sort and enter various forms of data into different reports for customer and EMSAR management.
- Close all work orders in the operating system for FSE's without log ins to Service Max.
- Assure the FSE's Service receipt (FSR) is emailed or faxed and all information is filled in
- May review work of others
- In absence of manager, will be provided autonomy to make independent decisions.
- Take on new projects as requested
- Other duties as assigned
Qualifications:
- The Account Service Administrator will be an integral member of the team but also must be willing and able to take direction and have a desire to learn.
- The candidate must be energetic, driven and have a professional demeanor.
- The highest integrity is a must.
- Analytical: the individual synthesizes complex or diverse information.
- Problem solving: the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
- Oral communication: the individual speaks clearly and persuasively in positive or negative situations in telephone environment.
- Computer Skills: competent knowledge of Excel, Word, E-mail, web access, and other various programs.
- Leadership: ability to handle disconnected data and requests in a changing and dynamic atmosphere.
- Quality management: the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
- Judgment: the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
- Attention to Detail: job requires being careful about detail and thorough in completing work tasks.
- Initiative: job requires a willingness to take on responsibilities and challenges.
- Planning/organizing: the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
- Safety and security: the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
- Teamwork: ability to work in a collaborative style.
- Organizational skills: ability to work under tight deadlines and handle multiple, detailed oriented tasks.
Minimum Qualification Requirements:
- 2-5 years’ experience in call center environment
- High School diploma or equivalent
- Ability to work under moderate supervision
- Ability to use multi-line phone system
- Ability to operate computers, phones and other office equipment
- Must be proficient in Microsoft Office Suite (Word, Microsoft Excel, Outlook, etc.)
- Comfortable working under pressure and on deadlines
- Ability to follow detailed, defined procedures
- Able to work in a fast-paced environment and respond to last minute changes