Job Summary
The Account Representative is responsible for managing assigned customer accounts and delivering a high-touch, luxury-level service experience. This role serves as the primary liaison between the company and its customers, ensuring requests are handled efficiently, issues are resolved promptly, and client relationships are maintained to the highest standards.
The position operates in a remote environment while supporting West Coast business hours.
Primary Duties and Responsibilities
Client Relationship Management (35%)
Serve as the primary point of contact for assigned clients, ensuring a seamless and elevated customer experience
Build and maintain long-term, trust-based relationships
Understand client needs and provide tailored support and guidance
Customer Experience & Support (25%)
Respond promptly to client and sales rep inquiries, requests, and concerns
Resolve issues with professionalism, discretion, and attention to detail
Anticipate client needs and proactively provide solutions and recommendations
Account Management & Coordination (15%)
Support account maintenance activities, including status updates and service coordination
Ensure accurate handling of client requests, orders, and follow-ups
Act as a liaison between clients and internal teams to ensure execution and follow-through
Luxury Brand Representation (15%)
Deliver a white-glove, personalized service experience aligned with luxury brand standards
Maintain expert-level knowledge of products, craftsmanship, and brand positioning
Represent the brand with professionalism, polish, and attention to detail
Cross-Functional Collaboration (5%)
Partner with internal teams (Customer Care, Marketing, Operations) to support a seamless client experience
Participate in monthly in-office collaboration sessions and trainings
Share client insights and feedback to support continuous improvement
Administrative & Reporting (5%)
Maintain accurate account records and client interactions in CRM systems
Track service activity and provide updates as needed
Prepare basic reports, documentation, and client communications
Education and Experience Profile
2–5 years of experience in customer service, account coordination, or client support roles
Strong communication and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with CRM systems and standard business tools (Outlook, Teams, Excel, Salesforce)
Ability to work independently in a remote setting while maintaining accountability
Required Skills
Strong relationship-building and communication skills
Exceptional customer service mindset with attention to detail
Have strong organizational skills and the ability to prioritize tasks
Ability to manage multiple client relationships independently
Proficiency in CRM systems and digital collaboration tools
Work Environment
This position will be remote.
This is a salaried non-exempt role. The annual salary is $44,540-$69,992.
The final pay rate offered to the successful candidate will depend on experience, skill level, and other qualifications for the role. Benefits and additional compensation offered for this position are
Paid time off, including sick and vacation days
12 paid holidays
Job-protected leave benefits in accordance with applicable law
Medical, dental, vision, and life insurance
Supplemental critical illness, hospital, accident, and indemnity available for purchase
Health and flexible savings accounts subject to eligibility requirements
401(k) plan with employer contributions and matching subject to plan eligibility requirements
All benefits and additional compensation are governed by applicable Company policies and plans as they currently exist and may be amended in the future.
If you require a reasonable accommodation to complete the application process, please contact AAAR.Recruiting@assaabloy.com.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
We are the ASSA ABLOY GroupOur people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.