Key Responsibilities
- Receive and accurately record incoming payments through various payment methods, ensuring all payment backup and supporting documentation is properly maintained.
- Reconcile CAD and USD bank accounts and high-volume credit card/payment transactions on a daily basis.
- Reconcile supplier payments, bank deposits, and other accounts receivable activity.
- Work with suppliers and internal sales teams to investigate and resolve payment and receipt discrepancies.
- Perform variance analysis and make corrections to bookings when necessary.
- Monitor outstanding commissions and follow up on discrepancies or unpaid amounts.
- Occasionally communicate with suppliers regarding outstanding commissions or payment discrepancies. Collections are expected to represent approximately 5% of the overall role.
- Assist the sales team with requests such as customer receipt confirmations and supplier payment confirmations.
- Prepare monthly reports and receivables updates for management.
- Assist with general financial management and analysis.
- Maintain accurate and up-to-date vendor and supplier contact information.
- Communicate discrepancies and unresolved issues to management.
- Support the company in improving financial processes, transactions, and systems.
- Perform other duties and projects as assigned by management.
Systems & Technology
The successful candidate should be comfortable working with accounting, payment, communication, and travel-industry systems.
Experience with the following is preferred:
- ERP/TRES or a similar accounting/ERP platform.
- ClientBase Online or a similar travel/customer management platform.
- Nuvei or a similar payment/POS platform.
- Microsoft Excel — strong proficiency required, including VLOOKUPs and working with large volumes of data.
- RingCentral or similar business calling/communication software.
- Slack or similar internal communication and collaboration tools.
Experience with Trams is considered an asset.
Requirements
Qualifications & Experience
- Minimum 3 years of experience in Accounts Receivable, accounting support, travel sales support, or a similar role.
- Previous experience working with high-volume payment processing and credit card settlements is a must.
- Experience reconciling bank accounts and/or payment transactions.
- Experience working with an ERP, accounting, POS, or payment-processing system.
- Experience in the travel industry or a travel sales support environment is preferred.
- Strong Microsoft Excel skills, including VLOOKUPs and data reconciliation.
- Excellent written and verbal English communication skills.
- Strong attention to detail and a high level of accuracy.
- Analytical and inquisitive mindset with a willingness to investigate discrepancies and identify root causes.
- Strong problem-solving skills and the ability to independently research and resolve issues.
- Ability to prioritize tasks, manage competing deadlines, and work effectively in a high-volume environment.
- Comfortable working independently in a remote environment.
- Professional and clear communication skills when interacting with internal teams and external suppliers.
Key Attributes
The ideal candidate is:
- Detail-oriented and highly accurate.
- A strong problem solver who enjoys investigating discrepancies.
- Analytical and inquisitive, with a willingness to ask questions and challenge discrepancies.
- Highly organized and able to manage priorities independently.
- Comfortable handling large volumes of financial transactions and data.
- Reliable and accountable in a remote work environment.
- A clear and professional communicator.
- Adaptable and comfortable learning new systems and processes.
Working Conditions
- Fully remote position.
- Standard working hours are 9:00 AM–5:00 PM EST.
- The position follows Canadian statutory holidays.
- The role requires regular use of a computer, phone, and various financial and communication systems.
- Virtual training will be provided.
Benefits
- Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
- Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
- Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.
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Application Process:
- As part of your application, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page).
- Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps.
- Please treat this recording as you would a real interview:
- Come prepared and make sure you’re clearly visible on camera.
- Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection.
- We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.
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