Position Summary:
The Account Manager – Midlevel, will be responsible for managing client accounts and projects for existing and new business. This position will pursue and promote total client satisfaction by proactively establishing a sound business relationship between the client and Synergistix.
Essential Duties & Responsibilities:
- Serve as primary point of contact for all client related matters.
- Manage multiple clients and prioritize tasks among those clients internally.
- Gather client business requirements and translate into cost estimates, proposals and specifications, engaging Professional Services as necessary.
- Run client status meetings and create detailed meeting minutes.
- Provide oversight, follow-up and measure success for implementing projects.
- Foster client partnerships to ensure joint alignment of short and long-term goals.
- Serve as an internal client advocate and coordinate day-to-day operational tasks and client interactions.
- Follow-through on all matters related to billing for client services.
- Provide client feedback to internal technical groups in relation to new products or services and improvements to existing products or services.
- Provide support for implementation and sales teams during new client engagements.
- Perform other duties or special projects as assigned.
Qualifications/Competencies:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions.
- Compliance with all personnel policies.
Education, Experience and Technical Skills:
- Bachelor degree and/or a minimum of three years of work related experience in information systems, business, or life sciences.
- Strong background and experience in program/project management.
- Strong knowledge of data exchanges.
- Working knowledge of relational databases.
- Strong interpersonal skills and ability to work closely with cross-functional teams to achieve business and customer goals.
- Experience working and supporting a pharmaceutical sales organization strongly desired.
- Software development experience a plus.
- Required occasional travel, up to 10%.
Soft Skills:
- Self-directed, assertive, and able to work independently in a highly dynamic environment.
- Ability to balance effectively multiple priorities.
- Exceptional customer service and relationship building skills.
- Exceptional verbal communication skills.
- Excellence in written communications.
- Creative and flexible problem solving abilities in a changing work environment.
- Detail oriented and sound decision-making skills.
- Strong organizational and inter-group collaborative skills a must.
Bachelor's degree and/or 3+ years work experience in information systems, business, or life sciences; strong program/project management; knowledge of data exchanges and relational databases; occasional travel up to 10%.
Key Responsibilities
- managing client accounts
- gathering business requirements
- running status meetings
Job Details
- Category: Sales
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Sunrise, Florida, United States
- Languages: English
About Synergistix
A technology company managing client accounts and projects for existing and new business. — Industry: Information Technology