The Account Manager is responsible for interacting with customers on an
executive level and acting as an extension of the client; understanding and
communicating agreed upon expectations to field offices and increasing the
market share of business by providing service that meets and exceeds customer
expectations, stewardship reporting, commitment to customer goals, and
introducing/selling/implementing additional services.
This is a remote position.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Provide consultative customer services for one or more new or established
accounts
Introduce new services independently or with assistance as needed
Handle local or regional accounts
Manage accounts with revenue in one region and a minimum revenue amount of
$1m per account with a combined revenue for all accounts of over $3m.
Revenue growth with existing accounts
Accounts Receivable - Responsible for all aspects of collections in
conjunction with the respective operations management
Client Stewardship- Responsible for conducting regular stewardship meetings
and overseeing the integrity and delivery of client specific reports and
information; must perform in a consultative role identifying trends and
providing CorVel solutions to market and business challenges
Client Retention - Maintain continuous communication with customers to ensure
that all service expectations are identified and maintained; communicate and
engage senior management in account status, challenges and goals; every
national account and large account will have an RVP (Regional Vice President)
as a senior operations representative assigned to the account
Proactively raise concerns or potential issues to appropriate members of the
management and executive team to remedy immediate concerns before they become
issues; maintain an open items matrix to document all issues and resolution
Facilitate and coordinate internal customer set-up and external
implementation
Coordinate and attend customer meetings; ensure CorVel participants are
engaged
Discuss, understand, and meet agreed upon standards as mutually determined by
CorVel and customer
Develop/maintain account service instructions/communicate to service staff
and post on the Intranet
Manage contract renewals/price increases; coordinate with the AE and/or
management team as appropriate
Present information to assigned customers in an organized and persuasive
fashion for contract renewals, service issue discussions, or additional
product sales
Regular attendance on the Monthly Account Manager Call
Provide monthly account updates and document all new service opportunities in
Salesforce.com
Additional duties as assigned
KNOWLEDGE & SKILLS:
Reliable professional with the ability to achieve balance between customer
orientation and a results-driven approach
Knowledge of CorVel's services and completion of all CorVel Product Training
Modules
Business acumen, coupled with enthusiasm and decorum
Excellent communication/presentation skills and ability to build
relationships
Strong interpersonal skills and commitment to customer service
Able to work collaboratively and independently
Highly developed organizational abilities as well as analytical and time
management skills
Must be proficient in Microsoft Office applications and CRM software
(Salesforce)
EDUCATION & EXPERIENCE:
Bachelor's degree, national certification or equivalent in business or sales
and marketing
Demonstrated experience in account management
Training within the insurance industry, managed care or related field
preferred
PAY RANGE:
CorVel uses a market based approach to pay and our salary ranges may vary
depending on your location. Pay rates are established taking into account the
following factors: federal, state, and local minimum wage requirements, the
geographic location differential, job-related skills, experience,
qualifications, internal employee equity, and market conditions. Our ranges may
be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into
a different level, either up or down, based on assessment during interview
process taking into consideration experience, qualifications, and overall fit
for the role. The level may impact the salary range and these adjustments would
be clarified during the offer process.
Pay Range: $83,494 - $139,002
A list of our benefit offerings can be found on our CorVel website: CorVel
Careers | Opportunities in Risk Management
[https://www.corvel.com/company/careers/]
In general, our opportunities will be posted for up to 1 year from date of
posting, or until we have selected candidate(s) to fulfill the opening,
whichever comes first.
ABOUT CORVEL:
CorVel, a certified Great Place to Work® Company, is a national provider of
industry-leading risk management solutions for the workers’ compensation, auto,
health and disability management industries. CorVel was founded in 1987 and
has been publicly traded on the NASDAQ stock exchange since 1991. Our continual
investment in human capital and technology enable us to deliver the most
innovative and integrated solutions to our clients. We are a stable and growing
company with a strong, supportive culture and plenty of career advancement
opportunities. Over 4,000 people working across the United States embrace our
core values of Accountability, Commitment, Excellence, Integrity and Teamwork
(ACE-IT!).
A comprehensive benefits package is available for full-time regular employees
and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability,
Health Savings Account, Flexible Spending Account Options, Life Insurance,
Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance,
Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with
ADA regulations as applicable.
#LI-Remote