Job Description:
• Own the full commercial relationship and customer success across a book of 100 to 200 corporate accounts
• Help companies with up to 250 employees gain value, expand into new products, and renew
• Build systems, playbooks, and scaled motions for a high-volume book of business
• Advise customers on agent design, voice customization, conversation flows, and integrations
• Use product data and logs to identify friction and account risk
• Connect technical product outcomes to commercial growth
• Partner with high-growth accounts to help them achieve value
• Own net revenue retention across the managed book of business
• Drive cross-sell into ElevenLabs’ product suite
• Lead renewals end to end
Requirements:
• Minimum 2 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products
• Track record of owning commercial outcomes: quota, renewals, cross-sell, and the full expansion motion
• Comfortable managing a high-volume book of business with a systems mindset
• Hands-on familiarity with AI concepts, API integrations, and SDKs
• Experience using product usage data to identify health signals, expansion opportunities, and churn risk
• Strong communication skills across founders, technical leads, and procurement teams
• Ability to operate in ET, CT, MT, or PT timezones
• Experience in voice AI, audio AI, or conversational AI space preferred
• Experience selling or expanding into multiple products within a platform preferred
Benefits:
• Annual discretionary professional development stipend
• Annual discretionary stipend for social travel to meet colleagues
• Annual company offsite
• Monthly co-working stipend
• Option to work out of ElevenLabs offices in New York City or San Francisco