Account Manager, Client Success — Remote (US)

Growbots runs done-for-you outbound for B2B companies — precision manufacturers, capital equipment builders, freight and logistics operators, professional services firms. We build the list, write the campaigns, manage the infrastructure, and hand our clients qualified conversations. We're hiring our first US-based Account Manager. Right now the same people who build campaign strategy and write the copy also manage the client relationship. It works, but it doesn't scale, and it means our US clients are supported entirely from European hours. You'd be the person who fixes that — the owner of the client experience, so our strategists can go deep on the work that drives results. What you'll own • A book of ~40 managed-service accounts as the primary point of contact • The recurring client cadence — and the expectation-setting that determines whether a client renews • Renewals, from forecast through close, for every account in your book • Expansion: identifying and closing upsell and cross-sell inside existing relationships • At-risk accounts: diagnosing the real problem, building the save, executing it • The client-facing side of onboarding, from the Sales handoff through first campaign launch What we're looking for • 2–5+ years in account management, customer success, or client services in B2B — agency, managed services, or SaaS with a service component • You've owned renewals and carried a retention or expansion number • You can point to a specific client you saved, and tell us exactly what you did • Excellent written communication — our clients are operators, not marketers • Comfortable reading campaign performance data and turning it into a client conversation • You can operate without a playbook, because you'll be helping to write ours Nice to have • Outbound, demand gen, lead gen, or agency background • Familiarity with cold email — deliverability, domains, mailbox warm-up, sequencing • Experience serving industrial, manufacturing, or logistics clients • HubSpot Details • Full-time, fully remote within the United States • Base salary plus variable compensation tied to retention and expansion • Small, distributed team. Direct access to leadership. Real ownership from week one. Applying: send a note telling us about one client relationship you turned around. We read those.