Account Manager- Remote
Intertek, a leading provider of quality and safety solutions to many of the
world’s top-recognized brands and companies, is actively seeking an Account
Manager to join our Alchemy team in a remote setting. This is a fantastic
opportunity to grow a versatile career.
Intertek's People Assurance teams empower your workforce to identify and close
operational gaps and mitigate risk by assuring smart actions across your
organization. Intertek Alchemy provides frontline worker training solutions for
processors, manufacturers, packagers, and distributors of all sizes. Intertek
Catalyst inspires and engages workforces with highly creative, custom-branded,
asset protection communication programs tailor-made strategic solutions designed
to leverage our clients' company brand, values, and objectives to optimize the
culture of their people. Intertek Wisetail provides a custom branded training
and communication platform built to engage today’s workforce with a complete
learning management system, giving customers the tools to grow their passionate
workforce. Intertek is continually innovating and evolving to reduce risk for
consumers, brands and organizations in every sector and industry around the
world. We go beyond Testing, Inspection and Certification of products: we are a
Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing
quality, safety, and sustainability to life.
What are we looking for?
Alchemy is seeking a highly motivated Account Manager to develop and maintain
post-sale contact with medium to large customer accounts in order to facilitate
positive and productive long-term relationships. The Account Manager will serve
as an internal advocate and client liaison throughout the customer life cycle.
Accounts Managers are ultimately responsible for ongoing product success and
adoption in all assigned accounts.
Benefits Information
In addition to competitive compensation packages, when working with Intertek you
can expect benefits including medical, dental, vision, life, disability, 401(k)
with company match, generous vacation / sick time (PTO), tuition reimbursement
and more.
What you’ll do:
Manage a portfolio of customers at scale, delivering proactive guidance,
adoption support, and value realization across multiple accounts
simultaneously.
Demonstrate a strong understanding of SaaS platforms, customer workflows,
integrations, and product capabilities to effectively guide customers on
adoption and best practices.
Translate customer business requirements into product recommendations,
troubleshoot common platform queries, and collaborate with cross-functional
teams to drive successful outcomes.
Conduct Executive Business Reviews (EBRs) and Quarterly Business Reviews
(QBRs) to showcase value realization, align on business objectives, review
adoption metrics, and identify opportunities to drive customer outcomes and
growth.
Build customer champions and advocates to ensure clients can articulate and
understand the value Intertek Alchemy is driving to their business.
Leverage customer health data, product adoption insights, and consumption
metrics to proactively identify risks, drive recommendations, and improve
customer outcomes.
Develop a deep understanding of customer business objectives, industry
trends, competitors and market dynamics to identify opportunities for value
realization, expansion, and strategic growth.
Identify and close opportunities to cultivate organic sales within assigned
accounts.
Assist with the implementation of Alchemy products and services.
Handle escalated customer concerns and account issues.
Partner with internal resources to proactively identify opportunities or
issues that drive customer retention.
Minimum Requirements & Qualifications:
Bachelor's degree (B.A.) or a minimum of 4+ years of Account Management,
Customer Success Management, and/or Client Relation Management experience
with renewal and organic growth responsibilities.
Ability to analyze customer’s usage data, KPIs and health indicators to
identify opportunities for improvement and translate into actionable
recommendations, plan and path to solutions.
Proven experience building and maintaining strong relationships with large
and small organizations with multiple stakeholders.
Ability to explain complex technical concepts in business-friendly terms to
customers.
Exceptional communication and presentation skills with demonstrated ability
to communicate and influence effectively at all levels of the organization,
including executive and C-level.
Proven track record of driving revenue growth through identifying and
converting upsell opportunities
Ability to work autonomously under pressure
Ability to travel 25%
This is a remote position; however, applicants must reside in and be able to
legally work in the United States.
Intertek: Total Quality. Assured.
Intertek is a world leader in the Quality Assurance market, with a proven,
high-quality business model and a global network of customer-focused operations
and highly engaged subject matter experts. With passion, pace, and precision we
work to exceed our customers’ expectations, while engaging with our employees to
be 10X in their performance and professional growth.
Intertek is a drug-free workplace. As a condition of employment, certain
positions may be required to pass a pre-employment drug test based on the type
of work that will be performed.
We Value Diversity
Intertek’s network of phenomenal people are our greatest assets, and the
diversity they bring fuels our success. Intertek is an Equal Employment
Opportunity Employer that values inclusion and diversity. We take affirmative
action to ensure all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or other legally
protected characteristics.
For individuals with disabilities who would like to request accommodation, or
who need assistance applying, please email intertekhrusa@intertek.com or call
1-877-694-8543 (option #5) to speak with a member of the HR Department.
#LI-Remote
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Intertek is a leading Total Quality Assurance provider to industries worldwide.
Our network of more than 1,000 laboratories and offices in more than 100
countries, delivers innovative and bespoke Assurance, Testing, Inspection and
Certification (ATIC) solutions for our customers' operations and supply chains.
Working at Intertek means joining a global network of state-of-the-art
facilities and passionate people who deliver superior customer service with a
purpose of bringing quality, safety, and sustainability to life.
Intertek’s People Assurance team provides range of workforce-focused solutions
that empower our clients’ employees to identify and close operational gaps and
mitigate risk by assuring smart actions across organizations. Our services give
clients the tools they need to build, maintain, and protect their brands,
supporting them in the continuous evolution of their workforce to maximize
employee potential.