About the role
You will be the main contact for a group of our clients after they sign with us. You will run regular check-ins, track what we promised and what we delivered, and raise problems early. You will work closely with our project leads and consultants, and with our sales team on renewals and new work.
Our clients are mostly US companies that run data and AI projects on platforms such as Snowflake, Databricks, Salesforce, Informatica, Reltio, and Anaplan. You do not need to be an engineer, but you need to be comfortable talking about data projects. You will be employed by Anders Sutantra Consulting Pvt Ltd, Datagist's company in India, and work from home.
You will need several hours of overlap with US Eastern time on most days, as most of your calls will be with US clients.
What you will do
Own the relationship with a set of clients after the contract is signed
Run kickoff, weekly or monthly check-ins, and quarterly reviews
Track project health, scope, hours, and invoices, and raise risks early
Gather client feedback and make sure the team acts on it
Work with project leads to fix problems before they become escalations
Spot chances for follow-on work and bring them to the sales team
Keep client notes, contacts, and status up to date in our CRM
What we look for
Five or more years in customer success, account management, or client delivery at an IT services, consulting, or software company
Experience managing US clients
Comfortable discussing data, analytics, or cloud projects with technical and business people
Organized: you track many clients and follow up without being reminded
Excellent written and spoken English
Comfortable working US Eastern hours for part of the day
Nice to have
Experience with Snowflake, Databricks, Salesforce, or other data platforms
Experience with a CRM such as Zoho, HubSpot, or Salesforce
Experience with renewals and upsell targets
Project management experience or certification
Datagist is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Apply here https://careers.datagist.ai/jobs/customer-success-manager